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Kseniyaw's profile

New Member

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2 Messages

Saturday, May 13th, 2023 5:52 PM

Billing issues money was not returned to bank account , but ATT climing they were, 3 weeks and no one can do anything about it

I have been on phone with ATT for 3 weeks straight trying to resolve the issue with billing, I paid my bill in time , than suddenly have got past due, paid that , payment showed as cancelled 2 days later, I paid again, posted  and 2 days cancelled again, paid again posted this time for good. Checking my bank and see all 3 payments were posted and nothing was cancelled and refunded. Att claiming they did refund 2 times!!!! i have phone calls records with them and chat transcript with them saying it went back to my bank account stating my debit card number. i have bank transcripts confirming there is no refunds. went to bank and filed dispute for those 2 transactions, money where refunded by bank , than after 1 week i wake up to past due balance on the amount of those 2 payments. Calling customer service, switching billing department and than supposedly supervisor!! nothing they can do because its Saturday!!! and ATT treating me to disconnect service if I don't pay immediately my past due, he offers me to extend that time and .... Surprise CAN NOT DO THAT!!! making claim and all i get number of claim no copy of it - i did repeatedly asking for copy to be send to me. A(Edited per community guidelines)OLUTELY ZERO SOLUTION!!!!! I HAVE BEEN FORCED TO PAY PAST DUE SO I WONT LOOSE PHONE SERVICE AND IM FILING LEGAL CLAIM ABOUT THIS (Edited per community guidelines)!!!!! IMPOSSIBLE TO GET ANYTHING OTHER THAN INDIAN ACCENT TALKING CUSTOMER SERVICE!!

Community Support

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232.8K Messages

1 year ago

Hello, @Kseniyaw. Thank you for making us aware of this situation regarding your bill. This is not the experience we want for our customers. We would like to speak with you in private to protect your account information, so that we can look into this. Please click the message icon in the upper right corner and reply.

 

We look forward to hearing from you.

 

TT, AT&T Community Specialist

New Member

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2 Messages

1 year ago

Still nothing !!! Att called me and once again redirected to recollection department who said can not do nothing other than take payments!!! told me to go to resolve . att where you suppose to fill out form once again explaining once again everything what s happened. Looks like they stalling and stratching time , hoping ILL give up. BUT im filing Notice of Dispute and contacting Executive Customer support!! UNBELIVABLE !!!!! WORST EXPERIENCE EVER . COMPANY IS TOTAL SCAM - UNABLE TO TAKE ANY RESPONSABILITY FOR MISTAKE THAT ABSOLUTELY CLEAR AND PROVABLE !!!!!

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