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New Member

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3 Messages

Sunday, September 19th, 2021 7:31 PM

Att.com redirects me to directv.com

Every time I try to login to att.com I am redirected to my account on directv.com.  I have tried multiple  browsers and multiple devices but everyone of them sends me to my DirecTV account when I try to login to my att account.

Fl_retire

ACE - Professor

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2.7K Messages

1 year ago

You need to link your Directv and AT&T wireless accounts. Link below on how to do this. 

https://www.att.com/support/article/directv/KM1008925/

New Member

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3 Messages

1 year ago

I would try to that but the link send me to my att.com login. When I input my credentials it then forwards me to DirecTV.com so I can't do the next step in the instructions.

ATTHelp

Community Support

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207.5K Messages

1 year ago

Hi @astrofus! Let's address your myAT&T Sign In inquiry!

 

Please let us know if you already Set Up Your User ID, follow instructions under Set up your ID to create one. Find your user ID by entering your contact email associated with your wireless account on the link provided. Also, if you haven't already download myAT&T App to log in your wireless account. Clear your cache on your browser settings to assist in logging in your account or try switching browsers.

 

We hope this is helpful! Reach back to us if you have additional questions!

 

Rhoda, AT&T Community Specialist 

New Member

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3 Messages

1 year ago

I was able to chat with at&t support today and we got it fixed. Basically my at&t and DirecTV accounts were linked to the same ID.  They changed my DirecTV I'd to be different than my att login and worked after that.

ATTHelp

Community Support

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207.5K Messages

1 year ago

We're delighted to hear that your login issue was resolved @astrofus!

 

Please let us know if you have any further questions or concerns and we'll be happy to help. Thank you for reaching out to our community.

 

Darais, AT&T Community Specialist 

New Member

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1 Message

1 year ago

Having to do ANY of this is asinine. I don't want to talk to customer support to simply get to my wireless account. There should be a dropdown for wireless, Directv, or whatever. Jumping through hoops to try to get a copy of my bill (which is on autopay) is ridiculous. I received an email stating that the bill was paid with a link to "View my bill*" and when I click that, it takes me to my Directv account. I've been considering getting rid of Directv anyway with all of the options currently available, the inability to get to my wireless account because of my Directv account is likely to be the last straw.

New Member

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2 Messages

5 months ago

Having the same problem and can't seem to get anyone to help us

ACE - Sage

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104.1K Messages

5 months ago

The previous poster said it best, the system is asinine in the way of functions. File a Better Business Bureau complaint online. The complaint is forwarded to AT&T upper management and someone who can help sort it out will contact you

New Member

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2 Messages

5 months ago

The same thing is happening to me.

New Member

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2 Messages

5 months ago

The same thing is happening to me

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