Tutor
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3 Messages
AT&T won't send security code to allow me to log in
I have had this problem for 5 months! I have always been able to log in to my account. But starting a few months ago, I get a security page that says "Let's double-check that its really you". So it asks where to send my code. I check my phone number. And a code never comes.
I have called AT&T at least 4 times about this. Every time I get transferred around, the CS rep tried to reset my code, reset my password...still nothing. I have spent at least, collectively, 4 hours on the phone dealing with this.
I have tried with different computers, different browsers, using the AT&T app, etc. It all re-directs me to the"lets check if it is you.." screen, and I do not get a text message with a code.
There is still an outstanding service ticket btw. I know because when I called last month, the rep said "Oh, I can see there's an outstanding service ticket on this."
You are a COMMUNICATIONS company. My banks, CC and other online accounts can text me a code with no problem. But my communications provider? Nope.
I cannot pay my bill online. I cannot see my account online.
Do not tell me to reset my password. Been done by AT&T at least 6 times. Cookies and web browser not the problem.
Please fix this.
Constructive
Former Employee
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32.9K Messages
1 year ago
This is a customer populated forum not AT&T FYI your no more or less important as a customer whether you started service today or 50 years ago.
(edited)
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jusjes
New Member
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2 Messages
1 year ago
I'm aware this is a not ATT.com. I was merely communicating with other regular customers and sharing my experience; maybe even finding some advice about getting around it. What I did find is that this is a known issue that has been plaguing many other customers, for years! Perhaps one of the I-just-do-this-forum-for-fun at&t-employees might actually work in their IT dept and look into it . . . Or not, but maybe might mention this issue to a pertinent party when they go to work?
??Please??
Do this for us.
Do it for humanity.
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Perry_Emrath
New Member
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6 Messages
1 year ago
AT&T has figured out how to fix this, but you need to call them. Somebody else posted about this in some other thread, and I followed up on that. I forget what it is you should tell AT&T your problem is, but they manually do something on their end and it fixes the problem. I got mine fixed earlier this year, and what a relief !
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Perry_Emrath
New Member
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6 Messages
1 year ago
I found the original post that helped me ....
user207
New Member
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1Message
7 months ago
Thanks for the posts here, I started experiencing this issue 2 days ago and first called Apple tech support but they weren't able to help. I called 611 to get AT&T Tech Support and got a great rep, Norma, who told me that this is a known issue with AT&T (if you call, tell them you need help receiving "short codes" through text messages for account verification) and that she helped someone with this same problem yesterday. Fortunately, while AT&T works on fixing this system wide, there is a workaround that the tech support reps received which has to do with adding a missing code into their backend system for your phone line. Once she did that, and had me restart my cell phone, the 2FA codes started appearing in my Messages again, like they used to before, instantly upon request by my bank or social media accounts. She also had the foresight to offer to add the missing code to the other 4 phone lines in my AT&T family account so no one else would experience this issue while AT&T fixes the problem on a global scale. Hope this helps someone!
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Kellisstepsms
New Member
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1 Message
6 months ago
I'm having this same problem. I've been on the phone for over 3 hours with no answers on how to remove the verification code or answers on why i'm not receiving the code.
Please help
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