AT&T won't send security code to allow me to log in

Problem still occurring.  IF they are in fact sending the code, I am not receiving any notification of a blocked text or etc.

I am on a Samsung A51, and can't find anywhere that I can managed blocked codes.

And, even better, the ONLY option for sending the code is text.  How about giving the option to send the code to the primary email address on the account?

Like somebody above, I have 4 lines on my account.  But unlike most others who have posted, the codes go through to the Apples (2 of them), but they won't go through to the Androids (other 2).  So I have to coordinate with my wife every time I want to download the bill (because I have a samsung, and she has an apple).  Furthermore a couple months ago, it did work in the app on my phone, as somebody else suggested, but not today.   Also, I don't get 2-factor codes from my bank, either, and some other sites, but there is a site at work that I need for a certain tool, and that one comes through every time.  Every other site but AT&T provides the option of a voice call that speaks the code, and that method always seems to work.  WHY CAN'T AT&T PROVIDE THIS OPTION, it looks like they've been dealing with this for a couple of years or more.  Hint: I left Sprint 5 years ago because they were unable to fix problems.

2021 and I am now having this problem with the 13 Pro Max. Never a problem before. 😫

I've been having the same problem on my iPhone 11, I realize this is an old post but clearly people (like myself) are still having this issue. I read through the comments and tried everything everyone was suggesting and what worked for me was unblocking short numbers. I had a few blocked so I unblocked all of them and the number that sent me the verification code was 35433. I hope this helps someone else who may be having the same problem. Good luck

Exactly same problem and then transferred to automated or customer service who do and know nothing. Cant see bill. Definately switching services. At and t is a joke.

Exactly the same problem for past six months and transferred around to five people no one helpful or knowing what to do. Hello verizon. 

I have had this problem for 5 months!  I have always been able to log in to my account.  But starting a few months ago, I get a security page that says "Let's double-check that its really you".  So it asks where to send my code.  I check my phone number.  And a code never comes.

I have called AT&T at least 4 times about this.  Every time I get transferred around, the CS rep tried to reset my code, reset my password...still nothing.  I have spent at least, collectively, 4 hours on the phone dealing with this.

I have tried with different computers, different browsers, using the AT&T app, etc.  It all re-directs me to the"lets check if it is you.." screen, and I do not get a text message with a code.

There is still an outstanding service ticket btw.  I know because when I called last month, the rep said "Oh, I can see there's an outstanding service ticket on this."

You are a COMMUNICATIONS company.  My banks, CC and other online accounts can text me a code with no problem.  But my communications provider?  Nope.

I cannot pay my bill online.  I cannot see my account online.

Do not tell me to reset my password.  Been done by AT&T at least 6 times.  Cookies and web browser not the problem.

Please fix this.

I am having the same problem at well not being able to login to my account.  It actually just started tonight 01/14/2022.  This is the first time this has happen and I don't know what to do.

Call AT&T. 

Same, same, same.  I can get notifications that my bill is due, and can go online and "pay without logging in", but I CANNOT ACCESS MY ACCOUNT online because I NEVER RECEIVE THE CODE to verify it's me.  And, I have an ATT phone, to boot!?!  It is not convenient for me to sit on endless hold during my work hours.  The call center isn't open evenings/weekends.  I would fire them today, right now, BUT I CAN'T LOG IN TO CANCEL MY SERVICE!!

I've been a customer since the beginning of SWBWireless, stuck it out through the Cingular days, and almost 30 loyal years later, end up sending my money to AT&T for phone service, again, and they don't give a (Edited per community guidelines).  I'm done.

P.S. I had to create an account to post this.  They managed to get THAT verification to me.  Really???