Everyone gets our best deals on every smartphone - Black Friday gift deals are still here!
Check for service outages
ng4ever's profile
ng4ever
#1 Star!
The 5th element!
10th stratosphere!

Teacher

 • 

54 Messages

Tue, Sep 27, 2022 7:53 AM

Why is this all I get at a hospital in the ER ? 4g LTE only no 5G iPhone 14 Pro Max

It is not that big of deal but wish I was able to get at least 5 to 10 Mbps minimum but whatever.
ATTHelp

Community Support

 • 

203.5K Messages

2 months ago

We understand the importance of receiving the most out of your service, @ng4ever. Let's help shed some light on why you may be receiving slower speeds in the emergency room. 

 

First thing first, 5G isn't everywhere. Be sure to check our Coverage Map to ensure you're near a 5G venue.

 

Please note that, depending on which plan you have, AT&T may temporarily slow speeds when the network is busy. This means during peak times, you may see slower speeds. We do this to make sure everyone has the best experience possible. Learn more about network demand and data use

 

Another thing to take into consideration is your surroundings. If you're near a lot of electronics you may not receive the best service on your device. This is due to electromagnetic interference. If you notice your service improve when you step outside, this is a good indicator that the hospital may be the culprit. 

 

Below are a few things you can do to help improve your experience: 

  • Connect to Wi-Fi.
  • Toggle Airplane mode off and on.
  • Understand where service is poor and move to a location with better reception, if possible. 
  • Turn off electronics not in use.

Please keep us updated on how this information helps. We're here if you require additional assistance. 

 

Sydne, AT&T Community Specialist

OttoPylot

ACE - Expert

 • 

19.2K Messages

2 months ago

5G is just too unreliable in my area so I just leave my iPhone 12 on LTE all of the time and coverage is just fine. Coverage maps are fine but they just indicate the area that the signal covers, not the reliability of the signal.

(edited)

sandblaster

ACE - Expert

 • 

60.8K Messages

2 months ago

There is no guarantee a 5G connection would be any faster. LTE is certainly capable of faster speeds so getting speeds that slow likely means network congestion.

Constructive

Employee

 • 

29.9K Messages

2 months ago

@sandblaster  Or the 4 foot thick walls of the hospital

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.