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gekalen's profile

New Member

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2 Messages

Thursday, January 26th, 2023 11:19 PM

Updating Smart Home Manager

When trying to update Smart Home Manager and I follow the steps in your post to Edit the name, the response is that it can't connect to the WiFi gateway.  That is the name that I'm trying to change.  

Community Support

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229.4K Messages

1 year ago

Hi there, gekalen. We understand that you are having a problem updating the Smart Home Manager. We can help you with that.

 

Since the update is about the gateway, and you are getting an error saying that it cannot connect to the gateway, then we recommend that you reboot the gateway in order for the Smart Home Manager and the gateway to sync together.

 

One way is by using the Smart Home Manager to do it. The other way is by manually rebooting the gateway.

 

To use the Smart Home Manger app to reboot the gateway, please follow these steps:

  1. Sign in to Smart Home Manager and select Network.
  2. Scroll to and select Home Network Hardware.
  3. Select Wi-Fi Gateway and then Restart.
  4. Select Restart again.

To reboot the router manually, follow these steps:

  • Unplug the power cord from the back of your gateway or modem. If you have: 
    • An internal battery backup, remove it
    • DSL, unplug the phone cord from your modem or gateway
  • Wait 20 seconds.
  • Put the internal battery back in if you have one. 
  • Plug the power cord back in. If you have DSL service, reconnect the phone cord.
  • Wait for the gateway or modem to restart and your Broadband light to turn solid green. This can take up to 10 minutes.

Try these things and let us know if they work for you.

 

Matthew, AT&T Community Specialist

 

 

 

New Member

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2 Messages

1 year ago

Thanks for your help.

Community Support

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229.4K Messages

1 year ago

Thanks for coming back, gekalen. We do appreciate it.

 

We are so glad that the steps has we have provided worked for you.

 

If there is anything else that we can do for you, please reach out to us again.

 

Thank you for using the AT&T Community Forums.

 

Matthew, AT&T Community Specialist

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