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mcs2015's profile
mcs2015
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The 5th element!
10th stratosphere!

Tutor

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52 Messages

Mon, Jun 28, 2021 11:22 PM

UNABLE TO CONNECT, CALL DROPS, POOR CONNECTION - WHILE ON WIFI

This (Edited per community guidelines) service has only gotten worse. Seems to occur in the late afternoons. Suspect when traffic increases (less bandwidth). Not my ISP. Reset Network Settings does NOTHING. Can't even make or receive calls, it just hangs and then drops ("Call Failed"). Made many complaints to AT&T AND ZERO IMPROVEMENT. Even when the call connects, the call won't last without dropping. Problem is not the phone. It's the service. I have a 5G phone, but there's no 5G service in my area.

OttoPylot

ACE - Expert

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18.9K Messages

3 m مضت

Can you hardwire the extender and what kind of coverage area do you need? Have you contacted Ruckus? Are you using Cox-supplied equipment and is your connection DSL, cable, or fiber? Have you considered a mesh WiFi system?

mcs2015

Tutor

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52 Messages

3 m مضت

Yes the extender is hardwired. Not sure of the coverage area. Tried contacting ruckus but I am not a client and would have to go through the company that sold it to me. Using Cox supplied modem router. Connection is cable. Please expand more on the mesh Wi-Fi system.

OttoPylot

ACE - Expert

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18.9K Messages

3 m مضت

So it sounds like you're using Cox's gateway (modem/router combo). My guess is that the WiFi portion of the Cox gateway either isn't powerful enough to supply an adequate signal or is not compatible with the Ruckus extender. If you disconnect (power off) the Ruckus and use WiFi from the Cox gateway, can you use WiFi-C? What kind speeds do you get from the gateway with the Ruckus out of the picture?

Basically a mesh WiFi system is a router with one or more satellites, nodes, or extenders that can either be hard wired or use WiFi for the private back channel to maintain connectivity to the router. They are very good at providing reliable, fast coverage over a large area (like a 2-story home for example). I use a mesh WiFi 6 system throughout my 2-story home and I get excellent, fast and reliable coverage. WiFi-C works extremely well anywhere in the house or on our property.

To use a mesh WiFi system with your gateway you would need to put it in either bridge mode or pass through mode to disable the WiFi portion which would allow the mesh router to handle all of WiFi and router functions. Some gateways are easy to setup, some are not, and some that are supplied by the ISP are configured specifically for the ISP, which may or may not cause issues. Does Cox allow you to use your own equipment or of you have to "rent" theirs?

ACE - Sage

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100.3K Messages

3 m مضت

@mcs2015

I have Cox internet, I use their modem and then I have added a Google mesh system which is now several years old to make sure I have Wi-Fi throughout the house. Wi-Fi actually extends nicely somewhat into the yard and I have three and a half acres.

I have very little faith in network extenders. I don't know any more about this particular model you purchased other than what it claims in online ads. 

Their own article Here

Basically starts out saying they don't work. Read 4 and 5.  Even my Google mesh system does not seem to work well in my son's room which is over the garage and at the furthest point from the router. We wound up having to physically wire his computer to the last Google puck in our Network.   

If you have far reaching areas of your home that are not getting a good cellular signal and your Wi-Fi does not reach, that might be a good place for a cellular booster. In the end your iPhone 12 is a universal device, pay it off, unlock it, and try Verizon. 

mcs2015

Tutor

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52 Messages

3 m مضت

Before I give up on AT&T and trial another carrier, a customer service rep suggested I try the new 5G SIM card. I doubt this will help. Any thoughts?

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