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OlusolaS's profile

New Member

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2 Messages

Saturday, January 14th, 2023 4:47 PM

Roaming

9mobile Nigeria  formally Etisalat is not roaming on AT&T. It was not a cell phone issue. The sim was interchanged from iPhone 6s to an unlocked android with up to 5G capabilities but still did not connect to AT&T.

Network was switch from automatic to manual choosing AT&T but cell phone still shows no service. 9mobile Nigeria assured that it should normally latch to AT&T.

ACE - Expert

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64.7K Messages

1 year ago

ATT won’t help you. You need to contact your carrier for support. Does neither phone connect to the ATT network? The unlocked android might not be compatible with ATT but the iPhone 6s should have no issue.

New Member

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2 Messages

1 year ago

Already informed carrier. Carrier had no clue why roaming did not activate with AT&T.

New Member

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4 Messages

1 year ago

i am having the same issue...when i do a manual search and att comes up but when i choose it ..it will say couldn't connect

Community Support

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229.6K Messages

1 year ago

Hello there, @ricdux . We understand you are not able to connect to the AT&T network while roaming, we'll be happy to help.

 

Kindly note that the information provided by @sandblaster, is absolutely correct. If you're not an AT&T customer, then you will need to reach out to your current carrier for assistance.

 

Thank you for contacting AT&T Community Forums.

 

Rasheedat, AT&T Community Specialist

New Member

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4 Messages

1 year ago

i did and all they told me is to make sure my phone is on 4G,then manually search network then select ATT..which i did but when i select ATT ..... it says couldnt connt

ACE - Expert

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64.7K Messages

1 year ago

@ricdux That probably means your phone is not supported on ATT’s network.

Community Support

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229.6K Messages

1 year ago

Thank you for reaching back out to us @ricdux . We'll be happy to further clarify things for you.

 

Please make sure your device is compatible with AT&T network  by entering the IMEI of the device.

 
Furthermore, If you can't find your device's exact make and model then you will need to upgrade as recommended .
 
We hope this information helps.
 
Rasheedat, AT&T Community Specialist

New Member

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4 Messages

1 year ago

i have ATT samsung S6 Edge......it still do the same thing

Community Support

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229.6K Messages

1 year ago

Thank you for reaching back out to us ricdux. We'll be happy to further clarify things for you.

 

Please make sure your device is compatible with AT&T network  by entering the IMEI of the device.

Here is a full list of compatible devices that can be used on AT&T's network.

 

We have some useful tips about bringing your own device:

  • Please make sure that the device is unlocked. 
  • Please make sure that the device is not registered as lost or stolen.
  • Please make sure that your prior account is in good standing. 

Let us know if this helps.

 

Whitley, AT&T Community Specialist

New Member

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4 Messages

1 year ago

ATT send us unlock code when requsted and i unlocked it,i inserted my MTN sim and it works fine but when i inserted the 9mobile it does the same ....i checked the IMEI its comtatible.

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