Re: Terrible ATT service in SW Florida

Hello @buckwheatnt2014,

We'd be more than happy to take a closer look into these issues that you've been experiencing with your wireless service. We'll need some more details in order for us to better assist you. How long has this been going on? What kind of cell phone are you using? What is the zip code for the area where this is taking place? Also, what specific issues are you experiencing with your wireless service? Are you unable to make/receive phone calls and text messages? Can you no longer use your mobile data? Please let us know. In the meantime, we recommend using our Troubleshoot & Resolve Tool to fix this. Simply select your device and the issue, then follow the steps to find a solution. Let us know if this helps.

Sean, AT&T Community Specialist

I am using the Iphone 7 plus, I know this is a very outdated phone but it has been an even bigger pain trying to get my photos and videos into a secured file on my computer or a zip drive as you have to move all photos individually, since icloud will not hold very much storage.  Sooo to say that has been a struggle is an understatement.  I am unable to make/receive phone calls and text messages at work with area code 34108, and at home with area code 34135.  Even with wifi enable at work, I have no service.  It literally says no service with zero bars for most of the day.  Usually the only time I can get more than 2 bars is when I am close to downtown Naples which is 30 minutes out of my way, I hardly ever go there.  Maybe because Bonita Springs is such a small town, but even back home in Indiana I had better service than this.  At least 1 bar normally, which isn't great but that seems to be the norm these days.  Here in florida I am lucky to have one bar.  I live far far away from most of my close friends and family so the only way to communicate with them is through phone, if I could be, I would be on the phone most of my free time.  

I’m using an iPhone XS Max and my wife has the iPhone XS. We get no cell or data at and near our home in Naples (34120). Our service is spotty throughout most of Naples and the surrounding areas. 

iPhone 10S, zip code is 34134, I’m in bonita springs and fort Myers and I get terrible service here. Cannot make phone calls, video calls, or use mobile data.

We'll be happy to look into what's going on with your coverage @Peoplepleaser101.

The towers in your ZIP code appear to be functioning normally. Let's try a few troubleshooting measures to resolve this for you.

• Try turning Airplane Mode on for a few seconds then off again. This will force a connection to the nearest tower.
• Try resetting your network settings.
  • On iOS 15, go to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
  • If you're using iOS or iPadOS 14 or earlier, tap Settings > General > Reset > Reset Network Settings.

If these tips aren't effective for you, we'll need a little more context in order to proceed. 

• When did you start experiencing coverage issues? Have you recently changed devices or updated your device software? This will help us to rule those out as possible root causes.
• Does this happen at a particular time of day? During peak times, high usage in an area can slow down network speeds.

Please let us know if this works for you. We look forward to your response. Thank you for reaching out to our AT&T Community.

(When you respond, please do so by creating a new thread; since this is an old post, the moderators may close the post and we'd love to be able to help you resolve this matter.) 

Darais, AT&T Community Specialist

All of SWF has terrible cell service.  I have 4 kids we have new iPhones and 1-2 bars is best case for most cities in SW Florida.  Not sure why is it this bad, I had better cell service in the 90s in Eastern KY

I have the same problem in Naples, especially in the afternoon.  AT&T will tell you it's not them, but I believe they don't have enough tower space.  I have three bars and none of my calls go through.  I also have a phone on the Verizon network that works fine.  I'm switching over...........

If two out of three cell phone carriers work well in your area and you're with the one that doesn't work well, you are with the wrong service provider and it's up to you to make the switch.

This Thread originated 3 years ago and it should be closed