Community Support
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2.7K Messages
Poor Signal? Setup Wi-Fi Calling - A Solution From AT&T
MicroCell Alternative - Wi-Fi Calling
Dropped calls? Receiving your text messages late? This has happened to me and I hate it! There are a lot factors that come into play that can impact your mobility experience like a weak signal building design/ materials, ground minerals, even the area or environment you are in. These are items we are not able to control but we do have a solution that may work for you called Wi-Fi Calling!
Wi-Fi Calling is a feature that uses Wi-Fi to call, text, and retrieve visual Voicemail Message like you would over the cellular network. It is a great feature that can improve your mobility experience! To see what devices are available for Wi-Fi Calling or to purchase one, check out our shop page filtered to the devices that support this feature.
To verify your device and setup Wi-Fi Calling:
- Go to Device Support.
- Select device brand and model.
- Type W-Fi Calling in the search field.
- If your device is compatible, you will see instructions to enable your device.
Requirements:
- A Wi-Fi Internet connection – any internet provider can be used.
- A Wi-Fi Calling capable device.
- A postpaid AT&T wireless account provisioned with HD Voice.
Have more questions about Wi-Fi Calling? Get more information on our Wi-Fi Calling FAQ page.
I hope this helps improve your wireless experience. If it does not, check our our Mobility Troubleshooting hub for more information!
Note: Environmental factors like wall and floor thickness can impact the wireless signal. Building material used in construction can also impact signal like metal frames. Other factors in include electromagnetic interference that is emitted from most electronics.
ChrisZ, AT&T Community Specialist
AT&T Help
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Accepted Solution
Official Solution
ATTHelpForums
Community Support
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2.7K Messages
5 years ago
Are you inside your workplace or home and not receiving your calls or texts? Did you know how the building is constructed could be the reason why? Check out the article above and learn how you can use Wi-Fi Calling to address this!
Billing Concerns or Questions? Click Here!
ChrisZ, AT&T Community Specialist
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Hatemiphone
Tutor
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1 Message
5 years ago
My phone gets no reception at my house my neighbors all have a booster that was given to them by AT&T but AT&T tells me that I’m not in the mapped out area to qualify for booster so consequently I get no service at my house I can take care of none of my business I’m on call at work they can’t call me here I don’t get calls here I can’t make calls out no one could ever hear me they won’t help me it’s a shame because I need I need TV and I I need wireless and I need a home phone also will be great to have it all in one plan but AT&T is bad never had this bad service I’ve never had that phone company refused to help me with it all I do is pay through the nose for this iPhones I didn’t really care about I can’t wait to this contract is over so I can get out of this mess
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kygirl42301
Contributor
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1 Message
5 years ago
In the past, we have had very good cell phone coverage at our home. In the past few months, the coverage is spotty at best. Many times we cannot even make a call. I have called ATT with no answers yet. What's going on?
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iCloudOne
Tutor
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7 Messages
5 years ago
With all due respect, there used to be a time whereby weak cell signal was fixed by AT&T investing in more LTE antennas in more areas, thereby improving their network coverage and reliability; something loyal paying customers are no doubt expecting.
Fast foward a few years, and now they’ve got the world convinced it is not their responsibility to ensure network range and reliability; it’s yours.
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Dish32907
Contributor
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1 Message
5 years ago
Both my personal & work cell are on AT&T rendering them useless in 32907 Palm Bay, FL. Consumer Cellular works in this area and I’m very tempted to switch. I’d save a lot, plus actually be able to make & receiver calls!
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Carolinaboy71
Mentor
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25 Messages
5 years ago
After switching from Verizon to AT&T, my signal strength decreased significantly. I have followed the instructions on setting up phone for Wi-Fi calling. Hopefully, this will correct my problem.
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Carolinaboy71
Mentor
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25 Messages
5 years ago
For many years, it's been a known fact that AT&T signal coverage leaves much to be desired. When I first started with Verizon many years ago, I experienced poor signal service where I live until they installed another cell tower in the area. I imagine AT&T will catch up one of these days. If you have a router for Wi-Fi, the solution provided in the previous post by AT&T Customer Care works great. I set my cell phone up per the instructions and I no longer have signal problems where I live. Signal problems when travelling? That's a given regardless of who the carrier is.
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rockye0511
Mentor
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53 Messages
4 years ago
wifi calling does not work if you do not have internet and guess what you cant provide that in my area either thats why its called rural I also have a metal roof im sick of talking to AT&T customers dont matter anymore and its all about money one day they will regret it when ... they leave I turned ... off and owe you over $2000 and proud of it thats what you get for not listening to customers send that debt to collections it will do you no good cause ill fight it and until you can provide adequate service and build towers ...
[Inappropriate content removed]
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ClaytonGlover
New Member
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1 Message
3 years ago
I am not paying over $100 a month to use wifi calling that I can do with a $20 phone. This is rediculous.
I am going to lose my house because I cannot speak to my mortgage company linger than 10 minutes. This is rediculous
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