New Member
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5 Messages
No mobile data on 5Ge in 80027
My wife and I are both unable to get mobile data when in Louisville, CO. The phones (Galaxy s22 and s23+) show strong signal, connected to 5Ge.
I can drive across the highway to Superior and receive data fine.
Calls go through with good quality, but speedtest sits at "finding server".
My kids have phones that aren't 5g capable and they have no problems. It seems like maybe something is mis-configured at a specific tower?
Please fix this! It's becoming a safety issue when my family can't reach me!
Constructive
Former Employee
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32.9K Messages
5 months ago
5Ge is enhanced LTE not 5G 5Ge has been a problem since it was introduced. If possible go into your phone settings and set it to lte only
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engineer4321
New Member
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5 Messages
5 months ago
I can't. The phones are At&t locked so I can't change network settings.
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Constructive
Former Employee
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32.9K Messages
5 months ago
You should still be able to regardless if locked
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engineer4321
New Member
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5 Messages
5 months ago
Can you direct me to instructions to do that on a Samsung Galaxy phone?
I've been all through settings and found nothing.
I've tried creating a new apn for 4g but it won't save.
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engineer4321
New Member
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5 Messages
5 months ago
Here's what I see in my mobile options
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Constructive
Former Employee
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32.9K Messages
5 months ago
Turn off the network operations and it should give you the option to choose. I’m an iPhone guy so I would suggest you contact Samsung
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engineer4321
New Member
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5 Messages
5 months ago
I appreciate you trying to help.
If you notice, the "Network Operators" option is grayed out and unchangeable. I don't believe this is a simple "user error" issue that I can fix.
Referencing another forum post: https://forums.att.com/conversations/samsung/s22-ultra-turn-off-5g/62c0c464d674e05f816bede8
Is there a support number I can call?
AT&T sold me the phone. I find it hard to believe they don't have a solution for this.
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factor12345
1 Message
2 months ago
What's being missed here is the fact that there is something strange and unique about Louisville, CO - there's a strong signal, but data doesn't work very well at all
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