No data over LTE cell site.
I'm staying long term at a location near Gig Harbor, WA. I have a strong (at&t) LTE signal on my iphone11. I can call and text (SMS) no problem. However, there is no data being passed at the site. If I travel to another cell coverage area data passes fine. My wife's iPhone11 is experiencing the same problem.
Also, if I turn off cell data, the local wifi network will pass data fine, also. However, as soon as I turn cell data back on, the phones pick up the LTE signal and the internet fails.
I attempted to contact at&t to request troubleshooting and resolution but was not able to. The problem came on gradually over the last week, evidenced by slowing data rates, but it appears to have completely failed now. I have the cellid (108318216), but can't find a way of relaying the information to at&t. It seems to me (having some network background), that this would be automatically monitored, but apparently not. How do I bring this problem to at&t's attention?