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atcypress's profile

Contributor

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3 Messages

Sunday, November 7th, 2021 1:25 PM

No 5G on iPhone 13 Pro with AT&T

No 5G on iPhone 13 Pro with AT&T while my friend’s AT&T iPhone 13 Pro has 5G everywhere we go. 

Accepted Solution

Official Solution

ACE - Sage

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113.3K Messages

2 years ago

Are you on a 5g plan?  

Contributor

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3 Messages

2 years ago

Confirming now.  Thank you.

Community Support

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225.4K Messages

2 years ago

We'll be happy to assist you with 5G @atcypress.

 

As @lizdance40 mentioned, you'll need to make sure that you're on a plan that includes 5G. For postpaid service, that would be any of the unlimited data plans. For prepaid, that would be the Unlimited Plus plan. 

 

If you are on one of these plans and still aren't getting 5G, even in areas where your friend is, try resetting your network settings by going to Settings > General > Reset > Reset network settings.

 

Please let us know if you have any additional questions or concerns; thank you for reaching out to our community. 

 

Darais, AT&T Community Specialist 

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