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geminii411's profile

New Member

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3 Messages

Thu, Sep 8, 2022 12:31 AM

New neighborhood with poor coverage

I live in a new, growing residential development. There are many ATT customers; all experiencing poor cell signals. Most all of the suggestions are here individual customer oriented and focus on individual subscribers solving their problem. I know that ATT has installed systems that boost signals in neighborhoods where coverage is poor but installing another tower is not practical. These systems greatly improve cell performance for the neighborhood. I have seen references to ATT installing Distributed Antenna Systems (DAS) in these areas. Does anyone have any information about DAS and what it takes to have ATT install such a system in an underserved neighborhood?

ATTHelp

Community Support

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204.1K Messages

3 months ago

We understand the importance of you and your neighbors having reliable connectivity within your new residential development, @geminii411. Please share your zip code, and we can look into what's causing the cellular interference via your cell towers. Can you also tell us a little more about the poor signals? Are you having dropped calls? How frequent are the slow data speeds on daily basis? This will help us with recommending some useful troubleshooting steps. 

 

Our first recommendation would be to purchase a Cell Booster for your home. The AT&T Cell Booster is a mini cell tower designed to provide better indoor coverage utilizing your broadband internet. It creates a 4G LTE cell signal that results in better indoor coverage, more reliable voice calling and texting, and more consistent data speeds. You can also view our support page for setting up the Cell Booster. Below are the instructions on how to get started.

  1. Download the AT&T Cell Booster app from your app store or go to att.com/cellbooster. Or, scan the QR Code on the Cell Booster. 
  2. Follow the steps to register and set up your Cell Booster. 

There is even a section for frequently asked questions about our Cell Booster and its benefits.

 

Our second recommendation would be to set up Wi-Fi Calling. There's an instructional video and drop down prompts to show you the benefits of Wi-Fi calling and how to set it up on your device.

 

The Distributed Antenna Systems may have been intergrated back in 2012, so it is older technology. Their maintenance and efficiency is improving every day. Here is a DAS article that explains its importance.  The systems do overall help improve network reliability, voice quality, battery life, help with advancing the network speed and alleviating pressure on nearyby cell towers.

 

Please let us know if you need any additional assistance. Thanks for reaching out to AT&T Community Forums!

 

Nelson, AT&T Community Specialist

 

 

New Member

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3 Messages

3 months ago

Thanks for your response. I don't consider your recommendations that only apply just to me to be useful. I am looking for solutions that apply to my neighbors and me in our neighborhood. We are not getting decent service from ATT. Your solutions don't work if I want to use my phone while walking or biking outside, visiting neighbors, or using community services (e.g., swimming pool, fitness center). More importantly they are not useful when I am trying to troubleshoot over the phone with my ISP who wants me to reboot my modem and router or when I lose power in a thunder storm.

I live in Winter Garden, FL 34787 (Orlando area). Specifically I am in a development known as "Encore at Ovation" that has a main street with the same name. My ATT neighbors and I get 1 or briefly 2 LTE bars. Conversations are garbled, have gaps, and frequently drop. The development is accessible through a narrow country road that intersects with some more travelled streets in about .5 mile. There is a small rise between the development and intersection. At the top of the rise, 3 or 4 towers are visible in the distance and my phone shows 4 LTE bars. Going back downhill from the rise toward the development the towers fade from sight and the LTE bars start to disappear. There is one tower that is closer and still visible down the hill but apparently lacks ATT cells aimed in our direction.

The area behind the hill is going to significantly expand. I really would like to have ATT improve the coverage. I am long time ATT user and don't want to switch.

ATTHelp

Community Support

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204.1K Messages

3 months ago

We hear your concerns, @geminii411

 

We do understand how important it is to have great coverage in your new neighborhood. We did take a look at the coverage in your area using the information you provided. The closest tower to you is about 1.3 miles as the rest are about 2 miles plus and are located on the other side of Daniel Webster Western Beltway. This could be a possible reason you are experiencing poor coverage.

 

We are always working on different ways to provide a better and faster network for our customers. We did submit feedback on your behalf regarding the coverage in your area as we do take all of our customers feedback into consideration to help us better accommodate and improve. 

 

Thank you for contacting AT&T Community Forums. If you have any other questions or concerns, please feel free to reach back out. 

 

Clarissa, AT&T Community Specialist 

 

New Member

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3 Messages

2 months ago

Thanks for your response. Is there any way to have AT&T use the nearby tower to direct ? Is there any way for my neighbors and me to advocate or lobby AT&T to improve the service in our area. I believe I have seen poles with devices to improve cell coverage in other areas nearby. 

GLIMMERMAN76

ACE - Expert

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23.5K Messages

2 months ago

those are small cells that you are seeing or they are 5G millimeter wave units.   

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