Tutor
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6 Messages
Network issues
Hi,
I have issues with coverage in & around my home. The internet provider is also AT&T fiber and it's also not helping in providing a stable connection during calls. This is same issue for most of the people in our neighborhood. I tried Troubleshoot & refresh tool http://sm.att.com/87e934df ...it didn't resolve the issue.
What else do you suggest that I need to do to resolve this network issue in this neighborhood?
ATTHelp
Community Support
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225.4K Messages
1 year ago
Hey there, JCS777! We see you're experiencing an unstable connection to the network. Let's help strengthen your service!
Your home can affect your signal. The materials used to build it, where it is built, and the overall environment of your home. Move away from dead-zone(s) in your home, near a window or area without electronics. Sometimes, during peak times, AT&T may slow down speed to keep everyone connected. Rural areas tend to have weaker signals. Dropping your phone can damage the components inside. This can affect your calls, texts, and internet experience.
Allow us to share our most helpful recommendations.
Reset your network settings to refresh your connection to the network. Resetting the network restores the default settings on the device. Be aware, Bluetooth pairing and Wi-Fi settings are deleted and will need to be re-added. You will not lose data like pictures, videos, or text.
Learn about other ways your wireless service can be affected here in the Forums.
Come back and let us know if these tips did the trick! If not, we'll invite you into a direct message to apply more perosnalized troubleshooting.
Jonye, AT&T Community Specialist
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JCS777
Tutor
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6 Messages
1 year ago
Hi Jonye,
I have tried resetting my network settings on my phone...still I get only 1 or 2-bars inside my house and if I step out, I get 3-bars at the most. Isn't there something AT&T can do to make things better? Similar issue with other devices in my home and in my neighbors' homes as well.
The problem is with the signal strength that is actually available...that's why I am trying to reach out to the people concerned through this forum to make my case heard.
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ATTHelp
Community Support
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225.4K Messages
1 year ago
Let's meet in a Direct Message to discuss your coverage area. Please check your Direct Message Inbox, which is the chat icon next to the bell icon in the upper right corner of the Forums page.
In the meantime having trouble with calls or connecting to the wireless network? Learn how to check coverage at your location, get device help, or report network issues.
In an area with limited or no coverage? Try these options:
Sometimes, your wireless device or its settings can cause connectivity issues. Make sure you have your device handy and try this:
We hope to hear from you!
Carlton, AT&T Community Specialist
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