AT&T Holiday Deals & Gifts - Don't miss these holiday deals on the latest devices!
Check for service outages
ATTHelpForums's profile
Community Support

Community Support

 • 

2.7K Messages

Thu, Sep 21, 2017 6:48 PM

Mobile Troubleshooting - Solutions & Tips to Resolve Signal, Messaging Issues & More

Welcome to the Mobile Troubleshooting Hub! Learn how to easily fix most service issues! 

Signal_Hub3.png

 

Service loss can be a pain! Not getting text messages or pictures, even worse!  What about your battery life? And your watch?! Check out some of our troubleshooting articles below! We have some great articles below with some helpful answers and tips! Just click on the article that best suits your needs! 

If your service just started acting weird, I recommend checking to see if there is an outage in your area. If there is, we normally do not have a time frame of resolution as it is depending on the cause and or damage. Check on an outage and track it now.

Did your phone stop working in February? It may not work with our network.

 

 

Hot Spot Troubleshooting SIM Card Information & Troubleshooting Watch Troubleshooting

Device Unlocking 

 

ChrisZ, AT&T Community Specialist 

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

1 Attachment

Accepted Solution

Official Solution

Community Support

 • 

2.7K Messages

5 years ago

Having trouble with your devices? I know it can be a big pain and we all dislike it! Check out some helpful information above!

 

Need to order a phone? Setup Auto-Pay or order insurance? Check out our Mobile Ordering, Billing & Payment and Delivery article. 

 

ChrisZ AT&T Community Specialist 

Contributor

 • 

1 Message

5 years ago

My phone says no service even though my bill is paid. It is showing all bars on the signal strength. I can not receive or make calls. I have turned the phone off and back on. Still did not fix it

Constructive

Employee

 • 

30K Messages

5 years ago

did you call at&t? could be a provisioning issue. did you recently do an update?

Contributor

 • 

2 Messages

5 years ago

my "bars" are constantly low - this is new and i get "no service " often -I have had the same house and phone 

for years with no issues 

I struggle to get service now - 

the wi fi is fine - 

but the signal is pathetic

 

Tutor

 • 

5 Messages

5 years ago

My iPhone 6s just cannot send text messages after I updated it to iOS 11 beta, Now I'm using the public iOS 11, it still cannot work to send messages. 

Can anyone help?

Contributor

 • 

1 Message

5 years ago

AT&T's cell service is constantly dropping my calls recently. Super slow internet service. I did not experience this before and it's very annoying. It's been like this for a few months now. When are you (AT&T) going to step it up? We will switch to another carrier if the crapper service continues. We've a customer for 10+ years and pays over $300 in our bills each month.

Community Support

 • 

2.7K Messages

5 years ago

Hi @Afenug and @Hawaiianna,

 

I moved your posts to our troubleshooting thread. You will see some information above that should help resolve the trouble  you are having with your signals. 

 

ChrisZ, AT&T Community Specialist 

Contributor

 • 

1 Message

5 years ago

I can place calls but not receive them.  I can receive texts.  

Contributor

 • 

1 Message

5 years ago

All of a sudden there is NO service in my house. Been a loyal customer for years and never had this problem. WHAT? How can I find out what to do? If anything?

 

ACE - Sage

 • 

102.2K Messages

5 years ago

Use chat and let ATT know.  If you are postpaid, activate Wifi calling on eligible phones. 

 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.