How to report & get a no service issue fixed?
Since Sept. '16, the area where I work in downtown Boston suddenly had terrible coverage (the roughly ¼ mile area near my office would be good only for the Edge network – no 3G or 4G, so no data for me). I reported the issue several times over the next 4 months through the Mark the Spot app. The only notices back were the standard “technical issue in the area, we’re working on it”. The app then proudly reported at the end of December that a new cell tower had been installed. Cut to January – there is now NO SERVICE. At all. For 3 weeks. It is the same small pocket in downtown Boston (I've done the walk around until I can find a signal through the neighborhood). I think my Mark the Spot messages just get funneled into the void. Is there any better way to contact AT&T and get this situation remedied? This is frustrating and unacceptable having no service for at least 40 hours every week while I’m at work, after the months of really terrible service.