enembeebos's profile

Contributor

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1 Message

Tue, Jan 17, 2017 2:52 PM

How to report & get a no service issue fixed?

Since Sept. '16, the area where I work in downtown Boston suddenly had terrible coverage (the roughly ¼ mile area near my office would be good only for the Edge network – no 3G or 4G, so no data for me).  I reported the issue several times over the next 4 months through the Mark the Spot app.  The only notices back were the standard “technical issue in the area, we’re working on it”. The app then proudly reported at the end of December that a new cell tower had been installed.  Cut to January – there is now NO SERVICE. At all. For 3 weeks. It is the same small pocket in downtown Boston (I've done the walk around until I can find a signal through the neighborhood).  I think my Mark the Spot messages just get funneled into the void. Is there any better way to contact AT&T and get this situation remedied?  This is frustrating and unacceptable having no service for at least 40 hours every week while I’m at work, after the months of really terrible service.

ATTHelp

Community Support

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200.7K Messages

6年前

Hey there @enembeebos!

 

Not having service for a long time is especially frustrating; I completely understand where you are coming from. It would be my pleasure to help find a resolution for you today.

 

Our Mark the Spot app does send reports directly to our network engineers so they can take a look at the towers and coverage in the area which is marked. While it may seem as if your reports are going nowhere, they are really going to the people that can help the most.

 

Since you are now currently experiencing “No Service” for an extended period of time in a specific area, you may need some advance troubleshooting. Our Troubleshoot and Resolve tool is like having a tech support agent in your computer. When you reach the page, you’ll want to choose your make/model device > Service/network issue > Phone call. It would be best to complete these steps when you are in the area and “No Service” is displayed on your phone.

 

Thanks for reaching out! Please don’t hesitate to come back if you have any other questions or concerns!

 

Michelle, AT&T Community Specialist

 

 

New Member

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1 Message

2年前

I have no service on my cell phone. 

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