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c_han1214's profile

New Member

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3 Messages

Wed, Jun 29, 2022 11:02 PM

Gated Community Call Box No longer calls my cell

So we have a call box out front where you locate the residents name and then dial them to get the front gate opened.

it has worked perfectly up until last month when we noticed it stopped dialing in. I have called att and they said they turned on WAP PUSH but still nothing. 

Tried contacting the gate builder/directory box manufacturer and they said it is a carrier issue. 

I am using iphone X 15.5 

not sure what happened after last month that made my phone unreachable. 

ATTHelp

Community Support

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196.2K Messages

2分前

Hello @c_han1214 , we'd be happy to look further into the reasoning why your no longer able to access your community gate using your device.

 

First, let's try a few troubleshooting steps to make sure that your settings allow calls to your cell. Our device help page offers personalized steps to resolve phone disruptions. Sign in to your AT&T account then select the Make and Model and follow the prompts. 

  • If you are having a issue with your overall service and recieving calls we recommened following these steps to reset the network settings From the device, tap Settings > General > Reset > Reset Network Settings > Reset Network Settings.
  • Check to make sure that you have enhaced LTE services. Settings > Data Usage > Mobile Data > Enhanced 4G LTE Services.

 

If this is a isolated event, have you attempted to reach out to the management of your community for further instructions on how to reset your code?As this may just be happening with you on their end. 

 

We'd advise you to follow up with them with this concern and feel free to respond with an update. Thank you for contacting AT&T Community Forums. 

 

Alasani, AT&T Community Specialist

New Member

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3 Messages

2分前

Hi Alasani,

My phone is getting every other calls/texts. it is only the call from the directory box at the entrance of our gated community that seems to be the issue. It used to work too. just suddenly stopped. 

i went to my iphone's cellular data options and it only shows i can turn on Data Roaming, Low Data Mode, and Limit IP Address Tracking. I cannot find anything about LTE. 

Yes i have reached out and they said it is a carrier issue. :( 

I spoke to someone at att yesterday. Who tried adding a WAP Push feature. After resetting my phone it still was not able to dial from the directory box. They said a supervisor would call me but they never did. 

ATTHelp

Community Support

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196.2K Messages

2分前

Hello, @c_han1214! We want you to be able to receive the call community gate!

 

Thank you for providing the information that it is that specific number unable to come through, but you are able to receive calls from other numbers.

 

Let's meet in a Direct Message to investigate further why you stopped receiving calls from the community gate. Please check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the forums).

 

In the meantime, you can make sure you have the enhanced LTE service by:

 

  • Going to Settings
  • Select Cellular Data Options
  • Select Voice & Data 
  • Choose LTE 

Look forward to chatting with you soon.

 

Thank you for reaching out to AT&T Community Forums!

 

Rachel, AT&T Community Specialist

New Member

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3 Messages

25日前

hello i was told they were working on the issue and i have not heard back in weeks now. Please let me know what was the solution. thanks

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