DO NOT take ATT international roaming - not reliable

I'm on a shot vacation and outside US. I have selected ATT international roaming and now spending daily 3-4 hours trying to fix the phone connection. Tried to sort out by chatting with ATT agents and the agent left the chat while in conversation. 

Pasting the transcript here. 

[Camilo] : For now, everything seems good here at my end ☺

[Me] : I tried calling the number, its saying number not valid 

[Camilo] : (Edited per community guidelines)

[Camilo] : please try

[Me] : yes, same 

[Me] : is my international roaming working o?

[Me] : ok?

[Camilo] : That's correct

[Me] : then why am I not able to connect any of the services, not even calls

[Camilo] : In this moment I can see on my end that your international is working in perfect conditions, please check that your roaming is on. However if it does not work no worries, I will connect you with the specialist tech support department tomorrow I can set up a callback for you to the number that you want and they will help you quickly with all the tools that they have and everything will be solved, no worries. May I which phone number can I call you to connect you?

[Me] : +91 **********

[Me] : And Can I get a refund on all international roaming related charges until this issue is fixed?

[Camilo] : I'll set up the callback for you, I'll involve my manager for further explanations, any credit will be up to my manager

***Camilo transferred chat to Lizeth***

***Lizeth's here to help!***

[Lizeth] : Hello, my name is Lizeth, manager in charge.

[Me] : Hello

[Lizeth] : You must wait until tomorrow morning to make sure you'll receive our callback from our tech international dept. to help you with this.

[Lizeth] : Is there anything else I can assist you with?

[Me] : I need a confirmation that I'm not charged anything related to international roaming until this issue is fixed

***We are sorry, but the agent was disconnected, please wait for agent reconnect***

[Me] : hi

***We apologize for the unexpected delay, an agent should be with you very soon***

***Agent reconnected***

[Me] : hi

[Lizeth] : Hi! My name is Jerard.  I'm happy to help! Please give me a moment to review your request.

[Me] : ok

[Lizeth] : It seems that you were invalidly transferred to me

[Lizeth] : I apologize for that, but as I've read the previous agent's manager will call you tomorrow

[Me] : I'm tired of this.. 

[Me] : pls transfer to the manager now

[Lizeth] : I am a manager but from a different location

[Me] : I dont need to know that

[Me] : transfer to the right manager now

[Me] : I'm on a short vacation and daily spending 3-4 hours fixing the phone connection and paying the premium price to att

[Me] : this is atrocious.. 

[Me] : At least, I need a confirmation that I will not be charged until this issue is fixed, if you cannot help me with it, transfer to your manager  

***We are sorry, but the agent was disconnected, please wait for agent reconnect***

***We apologize for the unexpected delay, an agent should be with you very soon***

***Lizeth has left the chat***

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