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Guy0's profile

New Member

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2 Messages

Thu, Jun 2, 2022 9:10 PM

Degraded Service

I switched to AT&T because I was told they had good service where I work. After I switched, it was excelent and I got good 5G service. 4 months later, it is as bad as the service I switched from. I have done force reboots on my Iphone 13 Pro, which I have 5G for a few minutes and then it goes straight to low bars of LTE. I have reset network settings, turned off background app updating, I've even done a restore on my phone and nothing helps. I am using my phone within feet of where I have had excelent service when I first switched. Any suggestions on settings or is this an AT&T trick? Give you good service until you are out of the trail period and then turn it down to save on costs?

ATTHelp

Community Support

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203.6K Messages

6 months ago

We understand the importance of having a good cell signal, @Guy0

 

Let's work together to figure out what caused the shift. Below are a few factors that may affect your service:  

  • Environmental factors (dead-zones). ~ If you experience a drop in service in one specific area or location, this is known as a dead-zone. Dead-zones are caused by the environment of your surroundings, which may be beyond AT&T's control if it's in your home or office. Knowing your surroundings and Wi-Fi calling may be the workaround here.
  • Large electronics. ~ Almost all electronics emit electromagnetic interference that not only disrupts your wireless signal, but your Wi-Fi signal. The bigger the device, like an elliptical, the more interference it produces. The solution to this would be to move away from those electronics to help improve your signal
  • Time of day. ~ Sometimes, during peak times, AT&T may slow down speeds to keep everyone connected. Also, if you see a drop in service, or slow speeds, at a specific time, this could indicate another issue, like equipment around you emitting interference. 
  • Phone damage. ~ Dropping your phone can damage the components inside. This can affect your calls, texts, and internet experience. Having a case is important and I recommend getting one. A drop can also dislodge the SIM card and permanently damage your phone. We recommed checking your SIM to make sure it's secure and purchasing a case, if you haven't already done so. 
  • Rural areas. ~ Rural areas tend to have weaker signals. One of the reasons, the distance you are from the towers. This means your home may get a weaker signal compared to the center of town. The reason, the tower may be optimized for town center since more people tend to be there. Normally, the signal is not an issue in rural areas. But when it is, a key factor to think about is the terrain. If you are in a hilly or mountainous area, you may experience a weak signal, the reason, the signal is being blocked not only by the land, but whatever ground elements are there. You factor in building construction, especially those will metal roofs, you can understand why the signal may be weak. 

If the above did not help or explain the loss of service, sign in to the AT&T outage site to check for reported outages or check our coverage map to make sure you're in a covered zone. 

 

We'd also like to recommend Device Support. We understand you've already attempted a network reset and it did not help. This tool will run a complete diagnostics on your device to help determine the root cause or let you know what your next steps should be. 

 

Please keep us updated on how this works for you! 

 

Sydne, AT&T Community Specialist

New Member

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2 Messages

6 months ago

@ATTHelp I'm not in a dead zone or it wouldn't have worked well to begin with; It's not new EM interferance. I'm the technician for the building and none of the equipment has changed location or come online since I started seeing a degredation in service; Time of day doesn't matter, it's consistently bad even when working on weekends; I've never dropped my phone and I do have a case in the event it does happen; I'm not in a rural area, I'm in a major city.

I've already checked the outage site and none are reported for my area. It is the same location in the same building without any major equipment relocation. I have already gone through the device support tool and it found no issues.

The only reason I switched to AT&T was because they had better service in my office location (where I spend the majority of my waking hours) than Verizon. That's no longer the case, and Verizon has better coverage pretty much everywhere else. 

ATTHelp

Community Support

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203.6K Messages

6 months ago

Thank you for reaching back out @Guy0 Based on your service concerns, we want to get you into a DM to preform additional troubleshooting steps. Check the message icon in the upper portion of the page and reply. 

 

In the meantime, we want to include some questions and steps to add in your reply to work towards a solution. 

  • Does this only happen at certain area's or times? Sometimes, during peak times, AT&T may slow down speed to keep everyone connected. Also, if you see a drop in service, or slow speeds, at a specific time, this could indicate another issue, like equipment around you emitting interference
  • Check your Wi-Fi settings- Note: Wi-Fi Assist regularly checks the Wi-Fi connection to determine signal strength. If the Wi-Fi signal strength drops below a specific range, Wi-Fi Assist will automatically switch the session to cellular data until the Wi-Fi signal improves. Wi-Fi Assist is an optional setting that is turned on by default and can be turned off at any time.
  • Look into your devices roaming settings- Roaming is when you are no longer connected to the AT&T network, either due to no coverage, or a non AT&T tower being connected to your device due to having a stronger signal at your location.

If the above does not fix your connection, no worries, we will get starting figuiring out the root cause and work towards a solution. Again, keep an eye out for the DM. 

 

Alasani, AT&T Community Specialist 

New Member

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7 Messages

2 months ago

I agree, after the 3g network shut down at&t service coverage area has gone down hill fast. 

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