AT&T Community Forums

Cellular Data stops working or is very slow in frequently visited area.

I have an iPhone 14 Pro which is running on an e-sim. I have unlimited cellular data. I have been visiting a local market area every morning for years and for the past month my cellular service has stopped working in this area. My wife's phone, also ATT also on e-sim, will have full bars and cellular data side by side by my phone which will not be working. When I leave the area, my cellular data will start working again. I have reset network settings, Tre-booted phone, and pinged airplane mode many times without much progress.

Responses

ATTHelp

Community Support

•

214.9K Messages

3 months ago

We know how important it is for your devices to be working and operating successfully on the AT&T network, and we want to help, @jamesfath20.

To better assist, we'd like to gather further details from you:

What's the city and zip code of the areas where cellular data is not working? This information will help us confirm if you're in a 5G covered area.
Have you tried switching from 4G LTE data to 5G or tried resetting your device network settings?
- This will delete all network settings, returning them to factory defaults. From the home screen, select the Settings app > scroll to and select General > scroll to and select Reset > select Reset Network Settings > select Reset Network Settings again to confirm. Note: To turn LTE data on or off select Cellular Data Options > Enable LTE >.
Are you using both devices on the same plan? If not, which plan are you using for your working device?