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New Member

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6 Messages

Saturday, November 27th, 2021 8:06 AM

Can’t log onto account or call at&t because have no service

After I declined the international day pass I immediately had no service. I received a text with a phone number telling me if I want to change to call this number. I can’t call the number because I have no service. The call always fails. I tried to log onto my account, but they send a  code by text to my phone which I never receive. There is no email address to contact AT&T. I tried chat, but you have to log into your account. To do that you have to type in the code you receive to your phone. I never receive a code . I receive texts fromOther people but I never receive the code sent by AT&T.

ACE - Expert

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64.7K Messages

3 years ago

How are you receiving texts from other people if you have no service? That doesn’t make sense. Anyway, you need to find a way to call the international support number. Account access is blocked from most locations abroad, you probably wouldn’t be able to log into your account even if you did receive the text.

New Member

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6 Messages

3 years ago

I don’t no why I can’t call or text at&t, but receive emails and texts. None of this makes sense to me.  I don’t travel abroad and have no experience with this.  I emailed our daughter to call at&t to ask them for help, but she hasn’t responded,  so I don’t know if she received my email.  
Thank you for your response.

ACE - Expert

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64.7K Messages

3 years ago

If you don’t have cellular service, you can still send and receive emails and non SMS/MMS messages over WiFi, you just can’t send or receive SMS/MMS texts, they require cellular service.

New Member

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6 Messages

3 years ago

I can’t find an email address for at&t and read that one doesn’t exist.  I can’t chat with at&t either.  Thank you for your response!

ACE - Sage

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118.4K Messages

3 years ago

If you had set up wifi calling before leaving USA, you could use that. Did you? 

Number to contact AT&T free from your mobile 

+1.314.925.6925

It should still work 

New Member

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6 Messages

3 years ago

No, I got the international day plan.  I decided to cancel it while in Italy and my phone immediately went to no service. They gave me that number to call toll-free on my phone and I have no service so I can’t make the call. I have no service to receive the text codes to log into my account. I was immediately shut down by AT&T and Kayla👸🏼I decided to cancel it while in Italy and my phone immediately went to no service. They gave me that number to call toll-free on my phone and I have no service so I can’t make the call. I have no service to receive the text codes to log into my account. I was immediately shut down by AT&T and cannot call text or chat with AT&T.  The call always fails.  I have also tried to call 3 different at&t numbers.  Thank you for your response.  

New Member

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6 Messages

3 years ago

Sorry for the mistakes in my last post. I was dictating and failed to check it before I posted.

Community Support

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232.9K Messages

3 years ago

Hello @noservivesharon, we'd be glad to point you in the right direction towards. 

 

To best serve you while out of the country; please call +1.314.925.6925 (free from device) or chat. Our international team would be glad to assist you further with your inquiries.

 

Thanks for reaching out!

 

Lynn, AT&T Community Specialist 

New Member

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6 Messages

3 years ago

Since we had no service when At&t cut off our phone service, we were not able to call the number or chat (tried for 4 days to reach At&t). We resolved our issues by going to the Apple store in Italy and they allowed us use their phone to call at&t.

Community Support

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232.9K Messages

3 years ago

Hello noservivesharon, we're glad to hear you were able to have your concerns addressed.

 

Thank you for letting us know you were able to get assistance while in Italy.

 

Thank you for visiting AT&T Community forums 

 

Carlton, AT&T Community Specialist

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