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harryp998's profile

New Member

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1 Message

Fri, Jun 10, 2022 10:58 PM

AT&T Wireless is Horrible - Gets worse every day.

I have been an AT&T customer my whole life and their cellular coverage recently has become intolerable lately. Phone calls keep dropping, I only get one bar and that's when I'm lucky, the cellular internet is extremely slow (even though I'm using their "amazingly fast" 5G+). The other day I had to make an emergency phone call and I had no service in an LA neighborhood. Thank God I had my other phone with Verizon. I called to complain about how bad cellular service is in my house (240kbps on 5G) and their response was like "use your Wi-Fi when you're home," literally telling me to use Spectrum because it's totally more reliable than AT&T internet. This is just a waste of $100/month. I work in Century City, DTLA, and Santa Monica, and live in Woodland Hills and their service is equally bad in all those areas. I'm using an iPhone 13 Pro Max. I remember when I got my 12 Pro Max last year and used 5G I had speeds of 800mpbs and now I only get 1.2mpbs on a good day. Honestly, I'm just looking for a reason, just one reason to not switch to another carrier. 

ATTHelp

Community Support

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195.7K Messages

2分前

We understand the importance of getting the most out of your wireless service, @harryp998.

 

Learn about what can affect your wireless signal, and what you can do to improve it. 

  • Environmental Factors - Dead Zones. ~ This is normally caused by building design(roofs, walls, and ground elements) or electronics. Electronics emit electromagnetic interference. 
  • Time of day.~ Sometimes, during peak times, AT&T may slow down speed to keep everyone connected. 
  • Phone damage.~ Slow service could be due to a device not running properly. Troubleshoot your device.
  • Rural areas. ~ Rural areas tend to have weaker signals. One of the reasons, the distance you are from the towers. This means your home may get a weaker signal compared to the center of town. The reason, the tower may be optimized for town center since more people tend to be there. 

In addition, we have a few troubleshooting steps we'd like to recommend: 

  • Restart your device. ~ This is a common fix to most device errors. 
  • Reset the network settings. ~ This will help sync your device to the best towers.
  • Check your device's operating system. ~ It should be up to date to enhance your device's performance. 
  • Check our coverage map to ensure you're traveling in covered zones. ~ Depending on the location of towers, and the terrain will impact how your service will work and may prevent the cell signal from reaching you.

For more information, check out what our community has to say about weak signals

 

Please keep us posted on how this works for you! 

 

Sydne, AT&T Community Specialist

New Member

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1 Message

2分前

nope I am a mile from our tower.  We used to get great ATT service with microcell.  Now since the switch I cant even speak to someone without dropping calls.  Called ATT twice.  They say "We investigated your technical issues and were unable to find a problem.  If you have any additional questions...blah blah blah.  Then they want me to pay my bill??? I'm thinking about going back to a landline phone...in Pennsylvania

Gary L

ACE - Expert

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16.1K Messages

2分前

Coverage is king! It’s literally what you’re paying for. If you’re not getting the coverage and service that you want then it’s time to move on.  

New Member

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1 Message

19日前

Also agree that the cell coverage for phone calls is deteriorating.

Located in central Texas, been using AT$T for 15 + years. Travel basically the same route so I'm well aware of the "dead zones" now even the good areas are questionable for making calls 

Case in point, I have been monitoring signal strength.On and off calls.

Before call is placed. Speed is 72.39 KBS During the call the connection speed drops to 0.02 KBS!!!! The call quality is so poor I'm forced to end the call and commute via text

these tests were performed on a 4G tower, and stationary 

AT&T you need to get your (Edited per community guidelines) together!!!, For the price I pay per month, I expect, at the very least, the ability to make / receive calls and with a call quality that allows one to communicate effectively!

(edited)

ACE - Sage

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98.6K Messages

18日前

@Txfb_ins

Maybe At&t can't improve?

And it's on us customers to select a service provider.

I have a booster in my car.  Since switching to Verizon I rarely need it

New Member

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1 Message

18日前

Unfortunately I got suckered in with a new free phone promotion and a supposed reduction in my bill.  Well....the bill thing may work out but ATT 5G is extremely slow compared to VZW.  I am very disappointed and am stuck here for a couple years.  I am hoping they get their act together but....so far i am majorly disappointed.  Sorry to vent in your post @harryp998 

ACE - Sage

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98.6K Messages

18日前

@NYDarter69

This is why you have 30 days before you have to turn in your trade in phone.

3 days to return equipment at Port back to your previous provider and only pay for 3 Days Service and restock fee.

14 days to only pay for one month's service, restock and activation fees.

It's up to you to take those 3 days, or 14 days to test the network and decide whether it's worth staying or not

Gary L

ACE - Expert

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16.1K Messages

18日前

@NYDarter69 

Coverage is king! It’s literally what you’re paying for. If you’re not getting the coverage and service that you want then it’s time to move on.  

Pay off the phone and switch to a carrier that the phone will work on. Staying with a carrier that's not working for you is crazy.

Not every carrier has the coverage that is best for everyone. If they did, the rest would be out of business...

New Member

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1 Message

16日前

Poor Cell Phone Service:

My cellphone service is getting worse by the day; telling me to restart my phone is not the solution. I am sick of your tech support using that as a solution.  I had no issues until recently using my phone in  Beachwood, Ohio or on Cedar near University Heights, and on Belvoir.  Now everyone I talk with, while in those areas repeatedly say they can't hear me, "your phone is breaking up bad".  This started becoming an issue in the last three months.   I hear it has something to do with the AT&T fiber optics, and the fact that it's not available everywhere.  Well, if this is true this should have been considered during the implementation phase, measures should have been taken so as not to impact cell service, most people use only their cell phones for both  business and personal usage.

LHIll

(edited)

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