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black_beard's profile

Tutor

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9 Messages

Sun, Jun 26, 2022 7:05 PM

AT&T mobile data unusable

I'm not sure what happened but over the last month we have noticed that our mobile data is completely useless. We have coverage but it's almost as if we have no connection. We can make phone calls but that's about it. Can't send anything on iMessage and no websites/apps load. We are on the unlimited elite plan with relatively new iPhones. I have reset network settings, checked the cellular settings and made sure mobile data is on. I've tried LTE and 5G and nothing works. As soon as I connect to WiFi, it's all good. Any fixes here? The service has become so terrible I'm considering switching at this point.

Service ZIP code 75182, 75230, 75228. Basically all over the Dallas area we are having this problem.

Accepted Solution

Official Solution

ATTHelp

Community Support

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195.8K Messages

2分前

Hello black_beard, we're here to help you with data connection.

 

We know how important is to stay connected to data network to load your favorite apps. You can power cycle your phone (turn off and back on) or put your phone in airplane mode for a moment and back out to reset the network settings. If you have an iPhone, you can reset the network settings through Settings > General > Reset Reset network settings.

 

For specific instructions on how to use airplane mode on your device, check out our Device Support Center! After selecting your make and model, choose Tutorials > Connectivity Airplane mode (these steps may differ slightly, depending on phone).

 

In the meantime you can learn about outages in your area, just choose which service you are using and follow the directions in the article.

 

Let us know if this helps.

 

Thank you for visiting AT&T Community Forums!

 

Carlton, AT&T Community Specialist 

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