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Angelthighs69's profile

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Monday, January 16th, 2023 8:58 PM

Applying the lifeline benefit to my wireless account.

I have applied for the lifeline benefit and Been approved. But I’m not sure where I’m at in the process. When I called, I was told I would wait for a message to continue. While on the phone, the gentleman told me that the lifeline and ACP were both one program together and that’s not true as I’ve done hours of research on it, so I’m trying to figure out the best way to utilize both of these programs to get the maximum savings. I should use the lifeline benefit for my wireless phone ???? And use ACP for wireless Internet with a new/ separate company??? As the gentleman wanted me to believe I had to use both benefits with the one company and that’s not true

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232.7K Messages

1 year ago

Hello Angelthighs69, we want to make sure you can take full advantage of the Lifeline program and the Affordable Connectivity Program (ACP), along with the discounts they include.


As you mentioned, Lifeline and ACP aren't the same program, and they have a number of differences between each other. We want to help clarify how they differ, and how to use both of them.


Our Lifeline benefit can only be applied to home phone or wireless phone service, and only one line/member of the houshold can get service at the discounted rate. This discount starts at $5.25 off, but can go up to $25 if your household is on federally recognized tribal lands. As the representative on the phone mentioned, you'll need to wait for a message in order to continue. If you have questions about that, you can contact our Lifeline Team at 800-377-9450 between 8AM - 8PM ET, Monday - Friday.


If you're already approved for Lifeline service, then you're already qualified for ACP benefits and won't need to apply again. Our ACP benefits work with our internet service, along with our wireless and home phone services as well. You'll get $30 off your total monthly bill with the ACP discount, and works for multiple lines of service as well. The process to get this discount differs, depending on the account and service you want this applied to:

  • If you have an existing Internet or PREPAID account: You can apply the benefit by going to our ACP Internet page or ACP PREPAID page and answering the questions to have it applied online.
  • If you're creating a new Internet or PREPAID account, or want this on your postpaid service: You'll need to contact our ACP Center at 866-986-0963 between Monday - Saturday 8AM - 10PM ET to create an account with the ACP benefit, or have it applied to your postpaid account.

Lastly, we'd like to clarify that you can use both of these benefits at the same time. However, you can only get the Lifeline and ACP benfits from only one provider.


Please let us know if you have any other questions, and thank you for reaching out to the AT&T Community Forums.

Dylan, AT&T Community Specialist




1 Message

9 months ago

2 days ago I called at&t to have my lifeline and ACP benefits transferred from SafeLink wireless. It took 37 minutes for an agent to assist me. Between the 37 minutes waiting and 1hour 22minutes arguing with the csr and his supervisor that I do in fact have att service in my area all because they both were under the impression I was wanting home Internet service in which I never mentioned home Internet service. When I finally got them both to understand and realize I was calling to have my mobile phone service provider switched from SafeLink wireless to att they hung up on me 

I called back and spent another 3hours and 4 department transfers having to repeat everything over 4 times under the impression that they were setting up an account in which they did not do. They gave me the option to pay $1 for sim card to be mailed or go to my nearest att store.

Today I went to my nearest and only att store to buy an att sim card . Downloaded a calling app to call att to have my lifeline and ACP benefits applied just to be told I don't have an account however I do not but 3hours and 3 phone calls later my benefits are still not applied because either I'm being hung up on or disconnected (,hung up on). I'm livid and very unimpressed with att and how this matter and myself are being treated

Yes my phone number is with att however my benefits hasn't been added because of being put on hold or transferred just to be hung up on .... this is absolutely absurd and ridiculous and definitely uncalled for.

Like I said before I've already been approved for both programs and have information on hand however att employees can't seem to get it together... PLEASE HELP I NEED MY PHONE ON NOW

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