AT&T Community Forums

Account access overseas

I had to leave the country abruptly due to the covid pandemic, and now have been trying to access my wireless account through the AT&T website and app, but without success. I don't have network coverage, and everytime I try to login on MyAT&T, an automated message pops up saying that AT&T will try to confirm that it's really me trying to gain access to the account by sending me a SMS code. I need network coverage and access to my online account, can anybody please help?

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Former Employee

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32.9K Messages

3 years ago

Accounts are blocked from access outside of the US

Pre paid Support for travel abroad

+1.408.962.1025

Post Paid Support for travel abroad

+1.314.925.6925

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letfaraujo

New Member

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5 Messages

As I said, I do not have network coverage, so I can't use my phone to make phone calls. I borrowed my father's phone to make this call, but it won't go through. Only AT&T devices can call this number?

I was expecting to be able to solve this issue online. Not having network coverage makes it hard to place phone calls

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3 years ago

0

Constructive

Former Employee

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32.9K Messages

sorry but not possible online unless you login through a us based vpn if it’s a prepaid account then all you can do is cancel the credit card associated with the account.

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

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3 years ago

0

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letfaraujo

New Member

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5 Messages

Thanks for your help, I understand. I do not want to cancel, I need to have access to my wireless account and be able to place phone calls through my device to U.S. phone numbers, since I do not have network coverage.

Like

3 years ago

0

letfaraujo

Account access overseas

Constructive

letfaraujo

Constructive

letfaraujo

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