5G Cell Coverage highly degraded
Hello, Starting sometime in January, the AT&T 5G coverage at my home (Zip 92123) has degraded to the point where inside the home I can only make emergency calls on Verizon or T-Mobile networks (as per what my phone is saying it's connecting to). A couple of my neighbors are also with AT&T and they all have experienced the same issues.
Going outside the phone reconnects to AT&T 5G but at highly degraded speeds.
FWIW, when the 5G tower on the light pole that was installed 2 years ago outside my home I was seeing 104MB Down, 19.2MB Up (Inside my home). Standing outside closer to the tower I am only able to get 9.6MB Down, 0.55MB Up.
Customer Service has stated that there are no outages. While technically correct, the antenna/tower needs to be looked at. I cannot depend on my wifi to receive/make calls.
Any thoughts on how to proceed?