Online only offer – Get unlimited data for $25/mo. and 10GB hotspot data when you pay in advance for a year of AT&T Prepaid® Unlimited.
Cartoonautopsy's profile

New Member


1 Message

Thursday, July 14th, 2022 1:28 PM

Why is sim card saying not connected to network

I put my sim card into a Verizon phone that was not unlocked, and now that I have returned the sim card to my phone, it says it is not connected to a network. I can't text or call and have to use WiFi. Would appreciate any input or advice to aid me with my stupidity. I have a prepaid sim. If that makes a difference.

Accepted Solution

Official Solution

Community Support


225.6K Messages

1 year ago

We'll be happy to get your SIM card working again @Cartoonautopsy.


You can try reactivating the SIM card through the prepaid activation portal; you'll need the SIM/ICCID number and device IMEI. 


If that doesn't work for you, you will need to visit an AT&T store and get a new SIM card.


Please let us know if you have any additional questions or concerns; if so, we'll be happy to assist further.

Darais, AT&T Community Specialist

Not finding what you're looking for?