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DpsDavid's profile

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1 Message

Tuesday, June 14th, 2022 8:47 PM

Voicemail call could not be completed

Each time I try to go review my voicemail the prompt says "your call could not be completed please try again another time

I am looking to be able to set up voicemail but have yet to find a solution. any help would be awesome thank u

Accepted Solution

Official Solution


Community Support


210.4K Messages

9 months ago

No worries! Let's help you set up your voicemail, !


Here's how you'll set up your voicemail:

  1. From your mobile phone, press and hold 1 or the Voicemail key.
  2. Do one of the following:
    • For a new voicemail box—follow the prompts to create your password and greeting.
    • For an existing voicemail box—enter your password if prompted. Your voicemail greeting and messages will transfer over to your new phone.

We'd also like to offer a few suggestive articles that will provide some guidance and share tips specifically for troubleshooting your voicemail feature. 


If you navigate to the wireless support tool you'll get step by step wireless help. Just answer the questions based on your experience and you'll receive personalized tips. In addition to these steps, you'll find more Mobile Voicemail Help & Troubleshooting Solutions here in the Forums. You can also find more help in our FAQ section.


If you find yourself stuck after reviewing these resources, come back and let us know! We'll bring you into a direct message and set up your voicemail on our end or reset it, and then you can repeat the set up process again.


Thank you for connecting with the AT&T Community!


Jonye, AT&T Community Specialist 

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