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Emrald975 's profile

New Member


5 Messages

Tuesday, March 8th, 2022 11:34 PM


What is this and how do I fix it?

Accepted Solution

Official Solution

Community Support


232.9K Messages

2 years ago

Hello Emrald975, we're here to help you with your Root Access Error.


You can unroot your device by using a file manager.

  1. Access your device's main drive and look for system. ...
  2. Delete “busybox” and “su.” By the way, these might not be there. ...
  3. Go back to the system folder and select xbin. ...
  4. Go back to the system folder and select app.
  5. Delete “superuser. ...
  6. Restart the device, and it will all be done.

Android is designed in such a way that it's hard to break things with a limited user profile. A superuser, however, can really trash the system by installing the wrong app or making changes to system files. The security model of Android is also compromised when you have root.


Let us know if this helps you out.


Thank you for visiting AT&T Community Forums!


Carlton, AT&T Community Specialist 



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