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subhu's profile

New Member

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3 Messages

Sun, Jun 26, 2022 5:18 AM

Refund of my money

2 days ago after arriving the US,MI I went directly from the airpot to At&t and asked them to buy a prepaid sim card. I did choose 60$ unlimited plus plan. After that I paid 15 for simcard. And 5 for activation. The cashier told me he made a discount for me. But after that he said bcs of the unappropriate discount he made, told me to pay extra 10 dolar to fix it. So I paid 90$ for this plan.

 but the problem ıs

After he put the simcard in my phone he said it may nat work in Xiaomi. And it did not. so i requested to have refunded in the same minute. but he said he can not.

So My entire 90$ will be a huge nonsense waste bcs of the staff did not check my IMEI priorly.

It was a horrible experience in my first day here in Us. I will never recommend At&t to anyone

ACE - Sage

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98.6K Messages

2 m前

FYI, phone stands in the airport are authorized retailers, not AT&T corporate. They pay huge rental fees to be in the airport so they charge ridiculous fees to provide goods and services.   

Prepaid does not refund.  It's up to customers to bring - or buy - a compatible phone.   

Since carriers in the USA are shutting off their 3-g Network, a lot of phones are not capable of functioning on US networks anymore.

The shutdown of 3-g in the United States is known in other countries, and should have been checked on before you travel.

   

    Buy a cheap Android, not one from a carrier in the United States because it will be carrier locked for at least 60 days. Best Buy sells unlocked Android phones that are labeled if they will work on AT&T, etc.

New Member

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3 Messages

2 m前

My phone is 4 G not 3.

I did not buy it from the airport. I bought it from Lincoln park,MI At&t.

I already told them that I am coming from abroad and my phone also a chinese cellphone. How can I know the tecnical details about phone bands.

The staff should have told me about that and warn me before purchasing.

ACE - Sage

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98.6K Messages

2 m前

I am familiar with the brand that you brought with you. That brand registers as a 3G IMEI on AT&T and on other US carriers. It is one of a long list of phones that is not made to operate in North America.

Oppo, redmi, oukitel, Xiaomi, Huawei (banned), blackview, unihertz, and others will not work on at&t.  They drop to 3g for calls.  The FCC requires all phones connected to US carriers be capable of voice calls for the purpose of e911 phone calls. Your phone is not.

List of unlocked phones that are capable of voice calls over LTE after 3-g shut off

ATTHelp

Community Support

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195.7K Messages

2 m前

Hello @subhu, we understand the importance of staying connected.

 

In addition, to the information provided by @formerlyknownas. Since we shut down the 3G network, there won't be data or voice service for devices that don’t have at least have 4G capabilities. This means that while some device features might still work, you won’t be able to access our network unless you upgrade to a newer device.

 

It’s important to check the device model numbers to make sure it’s still supported since the 3G network shutdown. This includes iPads, tablets, and wearables.

 

Once you know your device still works, you may need to restart your device or check the VoLTE or LTE status. 

  • Go to Settings and then Connection. Choose Mobile networks and then Enhanced LTE services and select On.

Don’t see your phone make and model on the list? That means it may not work anymore. You may need to swap or upgrade to a new one. Talk and data services will only work for AT&T PREPAID wireless phones and devices that support at least 4G LTE and HD Voice.

 

Keep in mind deposited Prepaid funds are non-refundable as part of the terms outlined at the time of purchase. For additional assistance reach out to our Prepaid support by dialing 611 from your device. We're here if you have any questions. Thank you for contacting AT&T Community Forums. 

 

Alasani, AT&T Community Specialist 

ACE - Sage

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98.6K Messages

2 m前

🤦🏼‍♀️

Since we shut down the 3G network, there won't be data or voice service for devices that don’t have at least have 4G capabilities.

Weeeelllll... Not quite how it is.

There are plenty of phones out there that are lte-capable and 5G capable but still that still are not capable of working on AT&T because they don't have the same technology At&t uses. 

The most significant issue is the f c c requires that all phones connected to us networks, must be capable of dialing 911 which means they must have voice service through the service provider. Some phones are not capable of making voice calls over AT&T's LTE network.  (like the brands I listed) 

It's also important to make a distinction between LTE and 4G.

Most of the world refers to 4 G as LTE.

AT&T "4G" network is actually 3-g.

AT&T phones show its LTE network as 4G/LTE, LTE, LTE plus and 5Ge. 

But the most critical thing is AT&T version of voice over LTE that it calls HD voice. It is an adaptation of older technology and not all current phones are compatible with it and therefore cannot make voice calls over the LTE network

It stinks.  But change can be hard. 

New Member

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3 Messages

1 分钟前

Edit:

Afterwards I purchased T mobile simcard and the good news is that it works in my Xiaomi Mi6

As for the speed it is not fast, but at least it works. It is not a big deal for me.

ATTHelp

Community Support

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195.7K Messages

1 分钟前

Thank you for sharing your update with us, !

 

We're glad that you were able to get your device connected after purchasing and using a T-Mobile SIM. If you have additional AT&T concerns or questions, please return and let us know. We also like to show appreciation to our ACE, formerlyknownas for their helpful support!

 

Thank you for visiting the AT&T Community Forums!

 

Jonye, AT&T Community Specialist 

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