New Member
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3 Messages
Prepaid eSIM online
I just purchased a prepaid plan and eSIM online. It sent me an email to verify with my ID which I did. But now nothing.. I thought they sent your eSIM number and phone number to your email? Does it usually take awhile? The person I got through to on online chat said they couldnt help and I had to call the prepaid number, I cant do that without a phone....?
Accepted Solution
Official Solution
ATTHelp
Community Support
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225.7K Messages
5 months ago
We understand the importance and urgency to activate your PREPAID eSIM, slone253.
Our first recommendation would be to use this resource to activate your eSIM online.
Download an eSIM to a new AT&T device
Ready to move your number to an unlocked phone you purchased somewhere other than AT&T? Here's how:
1. Start at Bring Your Own Device.
2. Select Switch the device used on my line.
3. Follow the prompts to download and activate your eSIM.
Our second recommendation would be to activate your PREPAID plan. Just input your ICCID, IMEI and service ZIP code, then click Continue to get started.
Please let us know if this helps. If not, we can continue offering you further support. Thank so much for reaching out to AT&T Community Forums!
Nelson, AT&T Community Specialist
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slone253
New Member
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3 Messages
5 months ago
Nelson, thank you for your response. This hasn’t helped me, I am still having to wait for the QR code to even begin activation. I was able to get someone on chat to tell me they would send the email with the code within 24 hrs. Is that correct?
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ATTHelp
Community Support
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225.7K Messages
5 months ago
Hello slone253, we're here to help with activating your eSIM.
Let's meet in a Direct Message to activate your eSIM. Please check you Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the forums).
Looking forward to speaking with you soon.
Thank you for visiting AT&T Community Forums!
Carlton, AT&T Community Specialist
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