Prepaid account cancelled; phone number lost; balance all gone; refund request refused, unacceptable!
My AT&T Prepaid account was cancelled on May 31st 2022 without any earlier notification. The expiration date is April 2023, just refilled $100 for the extension. The phone number was also lost by AT&T. All my balance ($721.84) are lost. Call the costumer services and stopped by the corporate stores many times, no progress so far. Got the final refuse message tonight by one support, not acceptable.
Also by following the instruction from one agent, to stop by the store in Hoboken (106 Washington St, Hoboken, NJ 07030) around 7PM, two employees refused to provide any service because they want to close the store earlier, although the close at 8PM is clearly marked in front of the door and listed on the website, it is terrible.
I could not figure out if I did anything wrong, if any, just trust the AT&T service. Not sure if there will be any progress by sending here, if not, I will try my best by all means from internet to remind any one who plan to use or who are using AT&T services, they need to pay more attention, otherwise they may have similar experience as me, pay the service but suddenly the service stops, all money are gone, it is absolutely cheating, not acceptable.