Enjoy 16GB of high-speed data for $25/mo.
CAL36's profile

New Member


1 Message

Thu, Jun 23, 2022 1:39 AM

Phone won’t work

I bought an iPhone from Best Buy for prepaid. It says I need to go back to point of purchase. Best Buy said they completed everything on their end. My phone won’t call. Please help.




27.9K Messages

7 d ago

Go back to Best Buy and find a different associate. 

ACE - Sage


97.5K Messages

7 d ago

AT&T does not have the phone recorded as being scanned out correctly at the point of purchase. Call AT&T from a different phone, provide them with the information on your sales receipt so they can clear sale of the phone on their end.


Need help?
Fix, replace or check device delivery
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.