5GB of Hotspot Data With an Unlimited Plan
A

New Member

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3 Messages

Tuesday, March 31st, 2020 8:23 PM

Closed

Outside US without access to my AT&T account but need to pay bills and retain number

Hello,

I am currently outside the US and unable to access MY AT&T account online. I want to retain my number and pay all the due bills.

I tried calling multiple times with another US number to +1.314.925.6925, however, I was never able to talk to a representative.

Please help me pay my at&t bills and ensure my number remains active.

Accepted Solution

Official Solution

sandblaster

ACE - Expert

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62K Messages

3 years ago

This forum is not customer support. No one here has access to your account. Calling is your only option unless you know someone in the US that can access your account for you. Perhaps try the prepaid international support number.

Support for travel abroad

+1.408.962.1025

New Member

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3 Messages

In case anyone else is also facing the same problem- for a prepaid cell you need to pay your bill once every four months to ensure the number is reserved and can be re-activated by paying the bill again. Thank you for your help! was finally able to get through to the customer service and resolve this issue.

sandblaster

ACE - Expert

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62K Messages

It's not necessarily every 4 months. It all depends on when your balance expires. You have 60 days after your balance expires before your account is closed.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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3 Messages

3 years ago

Please help!

New Member

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2 Messages

19 hours ago

I had no way to pay my phone bill overseas and I came back from vacation and my bill is up to $6,000 ! At&t sent me to collections and didn’t even notify me and I had no way to receive the message . How can I fix this ? 

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