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Thinc801's profile

New Member

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2 Messages

Thursday, May 18th, 2023 7:58 PM

Out of hot spot data - Need to pay but can access my account

My hotspot is out of data. Trying to gain access to my account to make payment, but it’s forcing me to receive messages to the hotspot number which is not accessible. Please advise 

Community Support

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232.1K Messages

1 year ago

Hey there @Thinc801, we know how important it is to have access to your account and pay your bill. We definitely want to help! 

 

Based on the details you've provided, we want to bring you into a Direct Message for further assistance with paying your bill and gaining access to your account. Please check the message icon in the upper portion of the page and reply. 

 

We look forward to hearing back from you and providing further help. 

 

Thanks for contacting the AT&T Community Forums.

 

Lynn, AT&T Community Specialist 

New Member

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2 Messages

1 year ago

Sorry, I still need help with this. Can someone please advise? Calling in to the number does not offer any assistance without being able to receive the codes that are sent over to me. Since I do not have a phone, simply a wifi hotspot, I am not able to receive the codes. 

Community Support

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232.1K Messages

1 year ago

Hello, @Thinc801. We regret to hear that you are still having trouble accessing your account to make a payment, in order to renew your hot spot data.

 

In the meantime, to make a payment try using Fast Pay! It doesn't require you to sign in to your account to pay your bill! 

 

To regain access to your account, if it is convenient you may need to drop in to one of our stores for assistance in verfication.

 

Let us know if you have any other questions or concerns we can address for you! We are here to help!

 

TT, AT&T Community Specialist

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