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Princegg's profile

New Member

 • 

2 Messages

Wed, Aug 3, 2022 12:36 AM

Issue with my prepaid hotspot.

I forgot the phone number to my prepaid hotspot and I’m trying to access my http://attwifimanager account, however, it’s telling me that the password I’m using is incorrect. Nothing I’m doing seems to work. 

ATTHelp

Community Support

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200.2K Messages

2 m مضت

Hello @Princegg, we'll be happy to help locate your hotspot's associated phone number.

You can use our device support page to see the specific steps on how to find the IMEI and phone number for your hotspot; all you need to do is go to Change device and search for the specific device you have.

Also, are you getting any specific errors beyond incorrect password? What happens when you try resetting your password and logging in again? Have you tried clearing cache & cookies or using a different browser? Once we know what troubleshooting you've tried, we can start exploring other options for getting you into this webpage.

Please let us know if this helps.

Dylan, AT&T Community Specialist

New Member

 • 

2 Messages

2 m مضت

I’ve finally been able to locate the phone number.

However, I still haven’t been able to gain access to the hotspot admin page. It doesn’t give me the option to reset password. I’ve tried different web browsers & different devices still unable to access my devices admin page. I’ve walked through all the basic trouble shooting I’ve seen online for the device. 

ATTHelp

Community Support

 • 

200.2K Messages

2 m مضت

Hello @Princegg, let's check your plan and make sure you don't need to upgrade your plan for your Hotspot.

 

Make sure you're on a compatible data plan. Here's how to  check your data plan;

You will also be able to set up your mobile Hotspot using this article.

 

  1. Do one of the following:
    • From att.com/myatt, select view current plan.
    • From att.com/prepaid, select Plans.
  2. Choose See plan details or Plan details.
  3. Look for Mobile hotspot:
    • Is it there? Great! You're good to go.
    • Don’t see it? Your current plan doesn’t support hotspots. Close Plan details and look for plans that do. Have AT&T PREPAID? Go to Add-Ons to check.

Upgrade to a compatible plan

  1. Go to Update your plan
  2. Select Change plan and choose a compatible data plan:
    • AT&T Unlimited Premium
    • AT&T Unlimited Extra
    • AT&T Unlimited Starter
    • AT&T 4GB
  3. Follow the prompts to upgrade.

Use a capable device

Most of our smartphones and tablets work as mobile hotspots. A mobile hotspot provides a secure internet connection for other devices through Wi-Fi, Bluetooth, or a USB cable.
 
Please let us know if this is helpful for your Hotspot.
 
Danielle, AT&T Community Specialist
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