New Member
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International Roaming Add-on Troubleshooting
I am an AT&T wireless prepaid customer. I am in Belgium. I purchased the International Roaming Add-on. Payment was successful. My phone seems to match requirements: Sim card no., frequency (1800). When I scan for network connections, 6 appear onscreen. But I cannot connect to any of them. And of course, I cannot contact AT&T customer service by phone or text. This forum seems to be the only way to ask a question?
1. Advice on how to connect?
2. Access to AT&T support for this problem?
3. Or, how to cancel the add-on and get a refund before the 1-week subscription has been 'used up' without ever being used?
Accepted Solution
Official Solution
Fl_retire
ACE - Professor
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2.8K Messages
1 year ago
Sorry, Belgium is not a country covered for prepaid travel add on.
AT&T PREPAIDSM International Travel Add-On
Countries
Andorra
Anguilla
Antigua
Barbados
British Virgin
Cayman
Dominica
England (U.K.)
France
Grenada
Germany
Gibraltar
Great Britain (U.K.)
Ireland
Italy
Jamaica
Montserrat
Northern Ireland (U.K)
San Mario
St. Kitts/Nevis
St. Lucia
St. Vincent
Scotland (U.K.)
Spain
Turks and Caicos
United Kingdom
Vatican City
Wales (U.K.)
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formerlyknownas
ACE - Sage
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113.2K Messages
1 year ago
You can ask for an account credit. There are no refunds on prepaid
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