
New Member
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1 Message
I don't know my login information
My phone was stolen and I don't know my login information. How do I log into my account?
New Member
•
1 Message
My phone was stolen and I don't know my login information. How do I log into my account?
Accepted Solution
Official Solution
sandblaster
ACE - Expert
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64.6K Messages
2 years ago
You don’t. If you don’t know your password, you need to reset it which requires being able to receive a text. You need to replace the phone and get a new SIM card with your number ASAP. You’ll need to go to an ATT store to do that.
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ATTHelp
Community Support
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221.3K Messages
2 years ago
Hey there @HeatherRadue, we deeply understand with your device being stolen and needing to log into your account.
First, we'd advise for you to report your device stolen so that you're able to receive a replacement device. As @sandblaster stated, you'll need to replace the device and SIM card by visiting an AT&T Store.
We hope this information helps and that you're able to get all of your inquiries resolved.
Thanks for reaching out to the AT&T Community.
Lynn, AT&T Community Specialist
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