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HeatherRadue's profile

New Member


1 Message

Monday, March 21st, 2022 5:04 AM

I don't know my login information

My phone was stolen and I don't know my login information. How do I log into my account?

Accepted Solution

Official Solution

ACE - Expert


64.7K Messages

2 years ago

You don’t. If you don’t know your password, you need to reset it which requires being able to receive a text. You need to replace the phone and get a new SIM card with your number ASAP. You’ll need to go to an ATT store to do that.

Community Support


232.8K Messages

2 years ago

Hey there @HeatherRadue, we deeply understand with your device being stolen and needing to log into your account. 


First, we'd advise for you to report your device stolen so that you're able to receive a replacement device. As @sandblaster stated, you'll need to replace the device and SIM card by visiting an AT&T Store.


We hope this information helps and that you're able to get all of your inquiries resolved. 


Thanks for reaching out to the AT&T Community. 


Lynn, AT&T Community Specialist


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