Emergency Broadband Benefit
I recently applied for the ebb benefit plan. I received a email from lifeline 12/25/21 saying i had been approved and had until 3/25/2022 to register with a phone company. I then received a call from at&t stating i had been approved and received my approval number. Since i hadnt purchased a mobile hotspot yet at&t told me to call back after purchasing one. I then purchased a mobile hotspot device on 1/4/22 called customer service to get it activated and use my ebb benefit and they never even asked for my approval number they just said it was too late cause the ebb program has been disbanded. Why am i not allowed to recieve my benefit when i had been approved before the program was over?