De-enroll my ACP Program benefit to my Prepaid AT&T phone

Hello Paulandlin, let's get you de-enrolled from the ACP Program.

As mentioned by the ACE @formerlyknownas, you would just switch providers to get withdrawn from the program. AT&T does not determine eligibility to the Affordable Connectivity Program.

Let us know if this information helps, and thank you for reaching out to the AT&T Community Forums.

Jeff, AT&T Community Specialist

Not how it's done.  You just switch providers. 

@formerlyknownas lies.  I also can not use my ACP anywhere else because AT&T won't release it.  No other provider can activate service because the ACP benefit is shown as active with AT&T.  We are supposed to be able to change providers at any time, for any reason.  AT&T is hindering that process.  Customer support won't help.  I get a human who sends me to an automated voice menu loop of unrelated options.  In-store refuses to help at all.

Hello warp9pnt9, we're here to help with your de-enrollment concerns with ACP. 

AT&T does not determine eligibility to the Affordable Connectivity Program.

Try contacting the Affordable Connectivity Program at the federal government’s National Verifier or call 877.384.2575 for de-enrollment questions.

You can also contact the program via website for further assistance.

We hope this information helps, and thank your for contacting the AT&T Community Forums.

Jeff, AT&T Community Specialist 

Who would initiate the benefit transfer?  Is it AT&T or the other provider I want to transfer my ACP benefits to?

Great question, @Paulandlin! We can help you to transfer your Affordable Connectivity Program (ACP) benefits to your new provider.

You may transfer your ACP benefit to a new company. To transfer your benefit to another company, contact a company that offers ACP and ask them to transfer. For more information visit Affordable Connectivity Program.

A household may transfer the ACP benefit to another participating provider (or AT&T product) at any time. If transferred to another provider, the household no longer receives the benefit from AT&T (only one benefit is allowed per household).

We hope this information helps. Thank you for contacting AT&T Community Forums.

Lar, AT&T Community Specialist