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C

New Member

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2 Messages

Wed, Feb 5, 2020 7:56 PM

Customer Service Lied about Charges and won''t change it

I signed up for a new plan, after already having a phone and service for 3 years. My main plan had a $20 autopay discount, and the new plan had a $20 autopay discount. They suggested I do a multiline account to save an additional $10. When they made the multiline account, they dropped the $20 autopay discount from my new line. This INCREASED my bill by $10. I have spent 2 months and upwards of 12 hours on the phone with customer service, and they refuse to change it, or acknowledge their error. To lie to a customer, even if unintentional, then refuse to acknowledge or fix the problem, resulting in earning more money as a company, is despicable. Not only that, why will your customer service not even acknowledge the flawed logic and error???

If anyone in customer service actually reads this, and is a reasonable human being, please help remedy this problem.

Accepted Solution

Official Solution

mobilemax

Employee

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797 Messages

3 y前

Hello,

This is a forum for customers, not directly to reach AT&T. To verify this plan and control your multi-line, visit paygonline.com and login with phone number and pin. If you haven’t logged into this before, simply click the “forgot” link below login. This is will let you enroll autopay for both and verify you get the quoted rate. The prepaid phone service is self service, in that calling generally won’t get anywhere past the automated menu.

New Member

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2 Messages

I am a customer, per my post, and I have called and spoken with many people there, per my post. This is not helpful information.

Constructive

Employee

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28.6K Messages

@carioca86 we are all customers here so we dont have access to your account at&t does not read these forums so the only response you will get is from other customers

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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