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M

New Member

 • 

10 Messages

Friday, November 18th, 2022 12:41 AM

Cellular Update Failed

Your iPhone cannot make and
receive calls or access
cellular data until it has been
updated

how can I fix this issue when the apple update froze after downloading the update? Then there's something about a bad carrier update. But can't make calls to ATT

ATTHelp

Community Support

 • 

207.3K Messages

2 months ago

We are here to help you update your device, so you can make and receive calls again, @Mrs_Knuckles.

 

We do understand how important it is to stay connected. When updating your iPhone, you want to:

  • Make sure you’re in the U.S. and on our wireless network.
  • We recommend connecting to Wi-Fi before downloading the update.
  • Although there should be no impacts to settings or data, we recommend that your device is backed up to iCloud before updating.

To update your device:

  1. Plug your device in to power and connect to Wi-Fi.
  2. Tap Settings, then General.
  3. Tap Software Update, then Download and Install.
  4. Tap Install.

Please keep in mind, software updates on our website are available for AT&T branded devices. If you do not have an update available, you may contact the manufacturer for additional support. 

 

Lastly, you may visit our Wireless Support for troubleshooting steps for updating your iPhone. You can sign in for personalized help. 

 

Let us know how it goes. We look forward to your response. 

 

Clarissa, AT&T Community Specialist 

New Member

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10 Messages

2 months ago

@ATTHelp the update is getting stuck at "verifying update" what does this mean I should do?

Fl_retire

ACE - Professor

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2.7K Messages

2 months ago

@Mrs_Knuckles You may need to put your iPhone I’d device recovery mode. Link below from Apple on how to perform a device recovery.

FYI IPhone software updates come directly from Apple not from AT&T. 

https://support.apple.com/en-us/HT201263

OttoPylot

ACE - Expert

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19.6K Messages

2 months ago

@Mrs_Knuckles  What model of iPhone? If it is a 16.1.1 compatible phone then I'd contact Apple, AT&T can't really help you.

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