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L

New Member

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3 Messages

Monday, May 4th, 2020 6:46 PM

Cancel my plan

Hi, I am from Brazil but use to be a student in Charlotte. I have a prepaid account. I had to get back to my country because of the virus, and now I can not cancel my plan. Please help me out because I alreday paid 1 month without using my phone, just I am in autopay so I can not cancel it. I try to call for this number +1.408.962.1025 but I wait and wait and nobody help me.

Accepted Solution

Official Solution

ACE - Expert

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64.7K Messages

4 years ago

This forum is not customer support. No one here has access to your account. To stop autopay, your only options are to continue calling that number or cancel the card used for autopay.

Accepted Solution

Official Solution

Former Employee

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32.9K Messages

4 years ago

Accounts are blocked from access outside of the US and don't roam out of the US except for a couple countries, if on auto pay your only option is to call the international support number or cancel your credit or debit card that is used to pay your phone. If not on auto pay just stop paying and it will cancel

Employee

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102 Messages

4 years ago

You can manage Prepaid Autopay Online.

To cancel AutoPay for your AT&T PREPAID account

You need to be logged in to complete these steps. Your initial password is the last four digits of your wireless number.

At the top of the page, select Home.

Select Manage AutoPay.

Select End AutoPay.

Follow the prompts to confirm cancellation of your AutoPay.

More information at

https://www.att.com/support/article/wireless/KM1031408

New Member

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3 Messages

I’m trying to put the wireless number with the last 4 numbers in password but shows ERROR

ACE - Expert

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64.7K Messages

You can't login because account access is blocked from outside of the US. Again, your only options are to call or cancel the card used for autopay.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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