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trhodesoneill's profile

New Member

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4 Messages

Wed, Sep 21, 2022 2:40 PM

Balance Due Date

How do we get a grace period on the prepaid card to keep the due date from moving every month?

If I could afford a plan, I'd have one. I pay every month, but the date keeps moving.

Who do we need to petition? They've taken my money several times even though I login every month.

This last time they took $94.55. I can't afford this 10 cent a minute plan. It's ridiculous.

Accepted Solution

sandblaster

ACE - Expert

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60.9K Messages

2 months ago

Unfortunately, it doesn’t matter whether you think it’s fair or not, that’s just the way prepaid works and always has. If you go past your expiration date, your balance is lost. The only way to extend your expiration date without agent intervention is to refill your account. You can certainly call and ask for them to extend your expiration date and they might do it but they don’t have to. ATT has actually discontinued all pay per use plans, only customers that already have them can keep them. In other words, situations like yours are becoming less and less and in case you haven’t heard, your per minute rate will be increasing to 35 cents per minute next month. ATT is trying to get rid of pay per use customers.

Official Solution

sandblaster

ACE - Expert

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60.9K Messages

2 months ago

You don’t. There is no grace period on prepaid but there are also no late fees. Since you still have the 10 cent plan, you don’t have a due date, you have an expiration date. When you add money to your account, you get an expiration date based on these rules:

A $10-$24 refill expires in 30 days

A $25-$99 refill expires in 90 days

A $100 or higher refill expires in a year.

Your account balance is good until it expires or is used. If you go past the expiration date, your balance is lost. You need to add more to your balance before it expires in order to extend your expiration date and not lose your balance. Simply logging in does not extend your expiration date. This is how prepaid has always worked. 

ACE - Sage

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102.1K Messages

2 months ago

How do we get a grace period on the prepaid card to keep the due date from moving every month?

 Not how prepaid works.  

If I could afford a plan, I'd have one.

So how much service do you want, and how much do you want to pay monthly?  

I pay every month, but the date keeps moving.

That's how pay per use refills work

Who do we need to petition?

For what now?  It's working as it should, and as described when you signed up. 

They've taken my money several times even though I login every month.

Not how pay per use works. 

This last time they took $94.55. I can't afford this 10 cent a minute plan. It's ridiculous.

$94.55 for what?  940 minutes in the last 30 days?  If that was your usage, why on Earth are you on a plan that charges you per minute, rather than an unlimited calling plan? 

If you can't afford a 10 cent a minute plan?  How many minutes are you using in a month?  

If you are actually using your phone a lot, maybe this is the wrong plan?

AT&T has unlimited talk and text and 5 GB of data for $30 a month.  If you are paying nearly $100 a month on the $0.10 plan, this is the wrong plan for you.  

New Member

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4 Messages

2 months ago

Greetings,

I have accumulated that much because I don't use my phone much. I just slowly add to it for emergencies and (it seems) for spam text messages that takes minutes from my phone. If I am late once, all of my money is gone... no, I don't think that's fair. I'm petitioning because I don't like it. That's what we do when we don't like something, we change it. It is a system that is designed to help us call people, so this would benefit me in helping me keep my balance so I can continue to call people. There's no way I want to lose my money (now only $10), if I am a few hours late logging in to pay. That needs to "change" because I know how it is... I get how it is... I've been told how it is over the phone by 2 customer service reps, a manager, in-person by another store manager, a store clerk, and then again in chat on Twitter... I am VERY clear on what the current state is now... I just feel that it is inflexible and needs to change.

New Member

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4 Messages

2 months ago

Greetings,

I had a feeling that was coming. It already increased to 25 cents a message since I've been on the plan. They changed a bunch of things last Spring... so I knew something was up then. When things don't go your way or you feel something isn't right... I don't believe in just letting it be or feeling powerless to do anything about it. I always have to try my best to get the result that I feel I deserve or that works best for me. In this situation, I finally get the answer that I'm looking for... they won't change things because they are phasing it out. That is a true response to my question. Thank you for hanging in there with me. I appreciate your response and patience in this matter.

Take care and have a blessed night.

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