New Member
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21 Messages
ATT.com/myprepaid
I am trying to access the online access to our account. They keep sending temporary digit pin codes to the account. I would like to get away from temporary to permanent pin codes. How can we make a permanent change? They are sending emails with no relevant information in them such as actual passwords or pass pin code. I understand the new security measures being necessary. I am just looking for common sense answer to my request. Thanks.
Accepted Solution
Official Solution
sandblaster
ACE - Expert
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64.7K Messages
2 years ago
You are supposed to set an alphanumeric password. Once you set a password, you use that, not the pin.
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Constructive
Former Employee
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32.9K Messages
2 years ago
It’s what they require. They won’t change the process because you don’t like it.
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formerlyknownas
ACE - Sage
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113.5K Messages
2 years ago
Correct answer marked!
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swilkins444
New Member
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21 Messages
1 year ago
That was not the issue. I understand security, my issue is the only way these pin codes are sent is to my spouses cell. Often times she is not home and I am paying home phone bills and I have to call her at work to get pin code. I am wanting to change this number to either another cell number which is mine or sent via email.
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