AT&T locked my phone that I purchased by myself (not from AT&T)
I purchased a new iPhone12 by myself (my company paid for that) on May 2022. NOT from AT&T.
Then I switched my AT&T plan to prepaid plan sometime in June, and started to use my new phone with the prepaid plan.
The reason is because I planned to travel to Japan in June 2022, and I want to keep my US number with a lowest rate, in order to just receive SMS in Japan.
FWIW, my old phone was from AT&T and I have used AT&T non-prepaid plan for years with my old phone, and my old phone has been unlocked before I purchased my new phone.
After I arrived Japan in June, I got a Japan number. I planed to use my new phone with the Japan number, and use my old phone with the AT&T number.
However! I realized that AT&T has locked my new phone.
I tried https://www.att.com/deviceunlock/, but it keeps saying “The information you have entered is incorrect. Please update and try again.”
I called AT&T for 3 times from June to August. Every time I had to spend quite some time and energy to explain my situation, and the representatives would finally agree that my phone is eligible to be unlocked and my phone was locked by mistake due to technical limitation.
The first representative said that due to the technical limitation, I have to wait for 2 months to call back and start a case.
The 2nd representative said unfortunately I may need to visit AT&T stores with the phone physically to unlock, which I can’t do since I wont go back to US for at least 1 year.
The 3rd representative helped me to create a case.
Few days ago, I got an email about the case update. It says:
A device must be used for a minimum of 180 days on the network to be eligible for unlocking. Go to att.com/deviceunlock for eligibility.
Whats going on here??? My device is not from AT&T, so shouldn’t AT&T not lock my device at the first place!!??
Also how can I track the case online? I really don’t want to call AT&T again. I am in a totally different timezone now, so I either need to wake up very early or very late to make the stupid phone call.
The whole experience is ridiculous and terrible. This thing has been wasting me so much time and energy.
AT&T should unlock my device immediate and even compensate me for my time and energy!!!!!!!!!!!