Available Now: Buy the new iPhone 14, iPhone 14 Pro and iPhone 14 Pro Max from AT&T!
Enjoy 16GB of high-speed data for $25/mo.
K

New Member

 • 

1 Message

Wed, Aug 18, 2021 5:36 PM

4G and wifi calling not working

I have a Moto G30 XT2129-2 from India. I took a new AT&T sim in Vestal and only got a 3G (H) network everywhere. My phone is a 4G and wifi call enabled device, but even with this I'm unable to use these features with AT&T. Kindly support

Accepted Solution

Official Solution

ACE - Sage

 • 

100.2K Messages

1年前

Your phone is not eligible to be activated on AT&T at all.  

If you use it, your service may be suspended until you replace it. 

It's missing primary LTE bands.  And it's imei probably identify as a 3g device. 

If it hasn't happened already, you will be notified that that phone needs to be replaced and removed from the network because it is not going to work when 3-g shuts down. 

Accepted Solution

Official Solution

JefferMC

ACE - Expert

 • 

29.9K Messages

1年前

Your phone is not supported as an VoLTE phone.   The model G30 (XT2129-1) is a supported phone, unfortunately, you've got an XT2129-2.

See https://www.att.com/idpassets/images/support/wireless/Service-Capabilities-Unlocked-Devices-ATT-Network.pdf for a list of unlocked phones that AT&T allows on their network.

Need help?
Fix, replace or check device delivery
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.