Why can’t I log into HBO max with my ATT sign in info when it’s included with my wireless plan?

Hello, blindberg123, we're here to address the Max subscription tile not showing on your app. 

This is not the experience we want you to have, and we want to step in to help. Let's meet in a Direct Message on this together, so we perform some troubleshooting on our end, submit a tech escalation and work towards a solid resolution. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums). Once that's done, we can continue the interaction over the phone or through direct messages, whichever works best for you.

We look forward to resolving your issue. Thanks for reaching out to AT&T Community Forums!

Nelson, AT&T Community Specialist

Hello. I am experiencing this same issue. Please DM me. Thank you.

Same issue here. I was told by ATT Customer Service it's no longer available. Not happy!!

We want to help you activate Max using your AT&T account barrytampa.

First we will need to check your eligibility for Max, as it isn't available with every account. To better assist you please answer the questions below:

• What wireless and/or internet plan do you have? Max is only available with certain grandfathered plans. If you've recently changed your plan, or signed up for service, then you may not be eligible.
• Have you activated your Max benefit? While your plan may be eligible, this perk isn't active immediately. You'll need to sign into your AT&T account and look for a tile that says "Activate Max" or "Start Watching" to activate this subscription. 

Please let us know this information, as this will help us start troubleshooting your access to Max through AT&T.

Marilyn, AT&T Community Specialist

I have a grandfathered plan and the "Max Tile" is not showing up on my account page.