Unable to sign into HBO Max through ATT Wireless (Unlimited Elite)
Sometime early December I lost access to HBO Max, specifically "my subscription expired". My wireless plan comes with free HBO Max and therefore should not expire. Since then, I've spoken to about 7 ATT representatives to try to get my subscription back. I've tried almost every solution suggested on the internet: sign in/out of HBO Max on the app and web browser, delete app, clear cache & cookies etc... There is one suggestion that I have not tried: reactivate your HBO Max by clicking on the HBO Max tile on in myATT overview. I'm not able to do this because the tile is no longer there for me. I called ATT one final time and was transferred over to an HBO Max specialist (at HBO Max). They did something on their back end that reset my email link with ATT. Now, a different issue arises and I can't even log into HBO Max at all. The error says "Make sure you’re using the ID and password for the AT&T service associated with HBO Max™ Confirm that you activated your HBO Max account with AT&T at https://www.att.com/myatt".
I'm 3 case IDs deep after speaking with about 7 ATT representatives and 2 HBO Max representatives and this issue has yet to be resolved. Does anyone have a solution to this?